BPO Jr. Trainer

Job Description

Conducts orientation processes for new hire agents and creates essential presentations tailored to program requirements. Facilitates learning plans to prepare company members to fulfill tier 1 tasks while accommodating the needs of learners and the company. Identify learning opportunities and training gaps.

Responsibilities and functions

• Facilitate training for new hires while identifying and addressing areas of opportunity, risks, and future potential to support the operation.
  
• Create training presentations tailored to the four adult learning styles, supporting comprehensive learning plans.
  
• Gauge effectiveness of the training content and communicate areas of opportunity in all training-related activities.
  
• Use LMS platforms to assign and complete courses and export results.
  
• Manage training administrative duties including payroll, risk documentation, attendance tracking, adhering to consequence matrices, and conducting necessary discussions with Ambassadors.
  
• Provide feedback to Ambassadors following SMART methodology.
  
• Supervise, support and engage with Ambassadors as needed.
  
• Develop training analysis, projects and initiatives to enhance the development of program agents.
  
• Act as a role model for the company by applying Confie’s values.

• Basic Instructional Design
  
• Basic LMS knowledge
  
• Basic knowledge on Authoring tools (I.E. Articulate 360)
  

• Microsoft Office (Excel, Word, PowerPoint, Forms, Outlook, Teams)
  
• Google Slides