Novo Legal Group is an immigrant rights law firm dedicated to fighting for justice in immigration, criminal defense, family law, and civil rights. Our team is driven by a passion for advocacy and committed to serving our clients with integrity, compassion, and excellence.
We are seeking a professional, detail-oriented Bilingual (English/Spanish) Viritual Receptionist to join our team. This role is focused solely on answering and routing incoming calls—no in-person client interaction is required. The ideal candidate will have strong communication skills, be highly organized, and have experience managing high volumes of calls in a fast-paced environment.
Duties and Responsibilities:
- Answer incoming calls in a professional and courteous manner
- Handle new client inquiries with empathy and efficiency
- Route calls to the appropriate attorney, case manager, or department
- Take accurate and detailed messages when needed
- Log calls and update call records in our case management system
- Maintain a high level of customer service for all callers
- Collaborate with internal teams to ensure seamless communication
Desired Qualifications: Moderate experience is required but everyone has bad habits and blind spots. You will learn through training sessions, direct experience, and mentorship. Other qualifications include:
- Professional fluency in both English and Spanish (spoken and written)
- Proven ability to handle multiple phone lines or high call volumes
- Exceptional verbal communication and active listening skills
- Strong attention to detail and accuracy in message-taking and call routing
- Reliable internet connection and a quiet, professional home office setup
- Proficiency with standard office tools and ability to learn new platforms (e.g., MS Office, Vonage, case management systems)
- Self-motivated, punctual, and capable of working independently
- Experience working with vulnerable or immigrant communities is a plus
Benefits Include:
- Paid holidays
- Paid time off (PTO)
- Supportive, inclusive, and mission-driven work environment
- Flexible Location (work from anywhere including our office in Punto Sur)
To apply:
Yes, click the button and send us your resume. But also, send us a message with your favorite joke.
Job Type: Full-time
Pay: $14,000.00 - $16,000.00 per month
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- Spanish (Required)
Work Location: In person
