Back Office Representative

Job Title:

Back Office Representative

Description:

This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. Provides customers with product knowledge and resolves customers concerns. Utilize functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business.

About Integon

Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.

At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.

Our Benefits

• Full paid during training

• Nine days of Paid Time Off (PTO) in addition to regular vacations

• Fully reported wages to IMSS and Infonavit

• Weekly food vouchers of $316 MXN

• Weekly Payment

• Life and burial insurance

• Parking On-site

• Wellness Center On-site

• Exclusive coffee shop on-site

• Special discounts at establishments

• Employee Referral Program

• Monthly activities and celebrations

About the role

This department provides processing support to internal/external customers and business partners. This job utilizes a variety of systems and channels to complete a wide range of assignments comprised of multiple tasks.

Key Responsibilities:

• Processes data in accordance with internal and external business requirements and documented guidelines

• Process insurance-related documentation queues by verifying extracted data, comparing against physical documentation for accuracy, reentering changes and updating system of record to ensure accuracy and completeness of database information.

• Provides service, information and procedural guidance to customers.

• Handles unique or complex customer interactions

• Utilize established procedures to guide decision-making

• Receives and responds to an assortment of communications with internal and external teams, agents, consumers and/or business partners

• Identifies need for process changes and assists with creating and maintaining standard policy and procedure documentation.

• This position includes taking and directing calls between deparments to support communication.

This is a fully remote and full-time position in Tijuana, Baja California.

Education and Experience

• 
  High School Diploma or Equivalent (Required), even if the physical document is not available.

Functional Skills

• 
  Ability to multi-task (i.e. talking and typing simultaneously)

• Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills

• Professional verbal and written communication skills

• Ability to navigate through multiple systems.

• Fully Bilingual (English/Spanish)

For this position, we offer up to $ 23,000 MXN. monthly before taxes.

Start date: September 19, 2025

Last day to apply: August 29, 2025