Analyst, Network & Telecom

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

• The General Manager will be accountable for overseeing and directing the site to ensure business development growth and the attainment of profit and operations goals including the Vision and Mission.
• Ensure effectiveness of Corporate WAN, LAN, DNS, F5, Cisco Firewalls and Cisco voice services and coordinate with the proper management based on global defined standards.
• Support and implement short- and long-term strategic plans to make certain network/telecom capacity meets existing and future requirements.
• Monitor and identify capacity and performance plan for telecom traffic to ensure continued, uninterrupted operation of data and telecom systems Implement, and maintain policies, procedures, and associated training plans for network/telecom resource administration and appropriate use.
• Responsible for the maintenance, troubleshooting, access, and backup for enterprise wide network and voice infrastructure.
• Participate in project related task during any M&A activities, divestitures and new deployments of sites.
• Manage system documentation, including configurations and backup procedures.
• Ensure optimal operations of infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.
• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities.
• Work alongside a contingent of global network/telecom managers, supervisors, analysts and technicians, and when necessary to resolve issues and support IT’s SLA and goals related to Mean Time to resolve and repair.
• Support the process for analysis, diagnosis, and resolution of data and telecommunications problems for end users; oversee and implement corrective solutions

• Typically requires a minimum of 3 years of related experience in help desk and use of ticketing platforms with mobile phone-related issues.
• Advanced English.
• BA/BS or equivalent work experience.
• Knowledge of billing processes.
• Familiarity with audit procedures.
• Experience in customer and end-user support.
• Excel intermediate
• Demonstrated ability to apply IT in solving business problems.

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

IT Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).