Overview
THE ROLE:Position required to fulfill with Pro2col Training and Learning needs. Responsibilities include driving initial training for targeted team members interacting with Pro2Col and Pruvit calls.
HOW YOU WOULD CONTRIBUTE: • Train Member Services staff (Pro2col), providing in-depth knowledge and working tools to effectively handle Member/Customer call requests.• Responsible in ensuring that Member Services department staff is provided all information and any updates to be able to assists our Customers and Members effectively.• Develop training material, knowledge base maintenance, agendas recurrent review and maintenance.• Interpret/clarify all Member Rules of Conduct, Member Application, and other Herbalife-published information.• Training reports fulfillment (Dashboard, Activity Log, Training Planner, Kirk Patrick Methodology) This person will be assigned special projects as needed, i.e. UAT, research, SKU testing, attend meeting, and/or assist with answering calls
WHAT’S SPECIAL ABOUT THE TEAM:The Training team stands out as a dynamic and highly professional group, bringing together a diverse training methodology, and a deep commitment to inclusion and continuous growth. The training team influences innovative and adaptable approaches to meet the GBS learning needs. With strong alignment to Herbalife’s values, strategic priorities, and vision especially in the context of upcoming implementations, the team ensures that every training initiative not only builds skills but also fosters connection, confidence, and readiness across all levels of the organization.
Job Qualifications
SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL: • Ability to manage multiple projects and manage admin work• Strong communication skills (verbal and written)• Strong leadership skills• Commitment and flexibility• Expert in Sales and Marketing Plan• Intermediate Microsoft Office (Excel, PowerPoint, Forms, Word)• Ability to solve problems, meet deadlines under general supervision• Ability to think strategically, analyze data and develop innovative solutions• At least more than 3 years of experience in Call Centers and Training, Learning and Development support teams. • Languages: Advance in english
Education:• Bachelor’s Degree