Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes.
We're all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members' careers as they expect their teams to be on creating solutions for Pros.
Role Overview:
As a Team Lead, Bookkeeping you balance team management with individual contribution. You have expertise in U.S. Bookkeeping, and use your knowledge to develop and grow others. You strive for excellence in managing ongoing bookkeeping tasks (including month-end reconciliation and close, and portfolio management), and the support and long-term success of our accounting customers. You are a great communicator who is comfortable taking on complex accounting projects with a diverse set of stakeholders. You bring an analytical mind to constantly improve the efficiency and efficacy of your projects. You use your experience to be a true consultant for small business accounting in the U.S. home services space.
Our Accounting Solutions team is focused on partnering with our service professionals to successfully onboard, deliver bookkeeping, and support their businesses into our accounting platform. As a Bookkeeping Specialist, you contribute to an entrepreneurial, enthusiastic and client-focused team dedicated to making accounting pain-free and to championing our Pros to success. As one offering within our broader fintech suite, Accounting Solutions team members will also gain exposure to a wide variety of other embedded financial products including payments, banking, card issuance, and more.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
What you do each day:
- Ensure that the Bookkeeping team is providing world-class service for our Pros
- Lead training and coaching sessions for team members
- Delegate resource allocation, team attendance, and track key metrics for the team
- Meet month-end service delivery deadlines for all dedicated accounts, including all actions necessary to deliver completed and reconciled books
- Guide our customers through a white-glove onboarding journey and ensure that each customer is confident and has completed books once the onboarding journey is complete
- Draw upon your extensive bookkeeping and accounting expertise to answer client questions, including financial statement errors, chart of accounts cleanup, sales tax matters, unresolved A/P and/or A/R issues, merchant services, and questions regarding third-party interactions
- Foster exceptional customer experiences and interactions, and employ robust organizational and communication skills to guarantee timely client follow-ups
Qualifications:
- 3+ years of U.S. bookkeeping/accounting experience with in-depth understanding of SMB accounting methods and processes, including:
- Consolidation and preparation of financial statements
- Month-end book close and consolidation process, including journal entries, account reconciliations and flux analysis, A/P and A/R
- Bachelor's degree in Accounting or Finance, a similar certification or level of experience (such as QBO Proadvisor)
- 1+ years experience leading or mentoring others
What will help you succeed in this role:
- Finding joy in accuracy and efficiency
- Strong expertise in troubleshooting any bookkeeping and tax-related questions
- Track record of managing multiple projects with a strong attention to detail
- Strong written and verbal communication skills
- Excellent people skills: must be personable, patient, and good-humored
- Self-starter mentality and independent thinker; intelligent and effective problem-solver
- Interest or experience in home service business trades is a plus
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro's brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we'd love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $17,388 - $21,735 USD annually. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we're scaling our team to help enable and accelerate our growth.
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