Talent Coordinator - Scheduling Specialist

Location: Mexico City, Mexico (Hybrid work model, requiring in-office presence as needed, unable to sponsor work Visa at this time)

About the Role:
We are seeking an organized and detail-oriented Talent Coordinator to support our global Talent Acquisition (TA) team by managing interview scheduling and background check coordination. As an individual contributor, you will play a critical role in ensuring a seamless and positive experience for candidates, recruiters, and hiring managers across regions, including Brazil, Spanish-speaking South America, Mexico, Egypt, and potentially Australia. This operational role focuses on high-volume coordination and exceptional customer service, contributing to the efficiency and success of our global hiring process.

Key Responsibilities:

• Coordinate and schedule 10-20 interviews per day across global regions (Brazil, Spanish-speaking South America, Mexico, Egypt, and potentially Australia), ensuring timely and accurate communication with candidates and interviewers.

• Arrange virtual and in-person interview logistics, including calendar invites, video conferencing links, and room bookings, using internal systems and scheduling tools.

• Manage the background check process for candidates post-offer acceptance, coordinating with internal systems and ensuring timely completion while maintaining compliance with global standards.

• Act as the primary point of contact for candidates, recruiters, and hiring managers, providing clear and professional communication to ensure a positive candidate experience.

• Maintain accurate records of scheduling and background check activities within internal TA systems, ensuring data integrity and confidentiality.

• Collaborate with global TA teams and hiring managers to resolve scheduling conflicts and address candidate inquiries promptly.

• Proactively monitor and follow up on interview and background check statuses to ensure smooth progression of the hiring process.

• Deliver exceptional customer service to candidates and stakeholders, fostering trust and professionalism throughout the recruitment journey.

Required Qualifications:

• 1+ years of experience in talent acquisition coordination, HR operations, or a similar role involving scheduling or administrative support.

• Exceptional organizational skills, with the ability to manage high-volume scheduling (10-20 interviews daily) across multiple time zones and regions.

• Strong attention to detail, ensuring accuracy in scheduling, communication, and background check coordination.

• Proven customer service orientation, with experience delivering professional and positive interactions with diverse stakeholders, including candidates, recruiters, and hiring managers.

• Fluency in English and proficiency in Spanish. Portuguese is a plus for regional coordination in South America.

• Ability to work in a hybrid model based in Mexico City, with flexibility for virtual collaboration across global time zones.

Preferred Skills and Attributes:

• Familiarity with Applicant Tracking Systems (e.g., ICIMS) or HR tools (e.g., SuccessFactors) is desired but not mandatory.

• Knowledge of HR compliance and global privacy regulations (e.g., GDPR, LGPD) related to background checks is preferred.

• Experience working in a global, fast-paced environment, coordinating with cross-functional teams and managing diverse stakeholder needs.

• Proactive problem-solving skills, with a knack for anticipating and resolving scheduling or process challenges.

• Strong communication skills, with the ability to build rapport and maintain professionalism under pressure.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.