Location: Office-based in Santa Fe, Mexico City.
Contract: 12-Month Fixed-Term, Full-Time, September 2025 - September 2026
Hours: Shift pattern, 48 hours per week (Monday - Saturday, including nights)
Salary: 20,000 MXP Monthly
Start Date: ASAP
What The Job Is All About:
We are searching to find tracking systems operators to join our expanding Operations team. Based out of our regional office in Mexico City, this is an exciting opportunity to work at the forefront of sports technology in top-flight sports leagues as part of a passionate and dynamic team.
Whilst we provide a number of services across all of our leagues (MLB/NBA/NFL/NHL), your primary focus will be live operational delivery and ad-hoc setups/documentation of our tracking technology for regular season games during the NBA/G-League/NHL/NFL seasons. You will be provided comprehensive technical training, and once training is complete, you will be assigned operational shifts based in our SONY Mexico City Office, operating remote support to our clients around the US. You will be working with our team in the US, who operate out of our Atlanta, GA office.
Due to the nature of live sporting operations, In-season, you will need to be prepared to work nights and weekends. Example Shift Times - 8-hour shifts would typically fall between the hours of 10 am and 3 am, depending on the sport, with the most common shift being 3:00 pm to 12:00 am.
Key Responsibilities:
Conducting pre-game checks of the systems in accordance with standard procedures and solving problems in a timely manner when issues arise.
Operating the technologies during the game remotely from the SONY Mexico City Office.
Liaising with other operators and supervisors in our US office in Atlanta, GA.
Liaising with professional team personnel, both on-site and remotely.
Providing real-time, quality data to all of our clients.
Taking full responsibility for our data integrity for the games assigned to you.
Proactively flagging and escalating issues that can prevent us from delivering live and/or quality data to our clients.
Skills & Experience:
Essential:
A good technical grounding
Ability to liaise/communicate with clients (via written English) in a professional and approachable manner
Logical problem-solving ability
Proactive and able to take initiative
Excellent attention to detail
Ability to remain focused in a high-pressure, live sports environment
Flexible and adaptable to a schedule that is dictated by the game schedule and can change at short notice (including weekends and holidays)
MUST speak English and be comfortable working with English-speaking colleagues
Preferred:
Experience using the Windows ecosystem and knowledge of networking principles
A keen interest in sports
A background in Data Analytics/Sports Analytics
With/studying towards a degree with a technical focus, such as a science, technology, graphics, mathematics or engineering course, or relevant equivalent experience
At Hawk-Eye Innovations, we appreciate and value the importance of potential and growth. If you believe that you excel in certain areas and possess the passion and desire to develop further, we encourage you to apply
Please attach your CV/Resume in English