Job Summary
As a Social Media Engagement Specialist at American Christmas, you will play a pivotal role in assisting our Marketing Manager to establish a framework for our marketing communication. Your strategic thinking and hands-on approach will be essential in creating a long-term marketing strategy, suitable for our niche industry.
The Social Media Engagement Specialist is responsible for nurturing and growing a brand's online community, fostering positive relationships, and driving engagement across various social media platforms.
What You’ll Do:
Duties/Responsibilities:
- Assist with order tracking, product questions, technical support, and account-related concerns.
- All social Media and Search Engineer communications.
- All social Media postings management -creation done by Ny team
- Use programs from the Microsoft Office Suite, such as Word and PowerPoint.
- Community Engagement: Customer service for all digital platforms. klavio, email blasts, marketing responses, Shopify, Facebook, Google, Instagram, TikTok, customer service communication.
- Produce and distribute correspondence memos, letters, faxes, and forms.
- Complete projects related to branding, content creation, ads and social media marketing.
- Assist in planning and executing social media campaigns, contests, live sessions, and interactive events.
- Respond promptly and professionally to comments, direct messages, and mentions.
- Engage actively with users, influencers, and brand advocates to foster a positive brand presence.
- Monitor conversations and trends relevant to the brand and provide regular community insights.
- Develop and execute strategies to grow community engagement and retention.
- Track and report engagement metrics (comments, shares, DMs, sentiment, etc.).
- Stay up-to-date with platform changes, emerging trends, and best practices in online community building.
- Shopify, communication on orders with 3rd party suppliers.
- Provide a high level of customer service on social media channels, resolving issues and addressing inquiries.
- Email Campaign Management
Requirements:
- Bachelor's degree in Marketing, Communications, Public Relations, or a related field is a plus.
- 2+ years of experience managing online communities or social media engagement.
- Excellent English proficiency both written and spoken (specifically written).
- Strong writing, editing, and interpersonal communication skills.
- Organizational skills with meticulous attention to detail.
- Curious, fast learning, and resourceful.
- Strong communication and presentation skills.
- Sense of teamwork and the ability to execute programs.
- Ability to multitask, stay organized, and handle real-time engagement with diplomacy and professionalism.
What we offer:
- Work schedule: Monday to Friday, 7:00am-4:00pm.
- $17,000 to $25,000 per month (gross salary).
- Paid annual bonus (5%).
- Opportunities for professional development.
- Enjoy proportional vacation days! Paid English online courses.
Let’s achieve great things together at Equivity!
Apply Now
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