Imagine yourself…
- Owning your ambition and fueling your career growth.
- Thriving in a supportive team environment that inspires you to strive for excellence. Collaborating with a vibrant, diverse, global team.
- Contributing to a brighter, safer, more sustainable future.
It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.
As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.
Reporting to the Country Manager the Service Manager is responsible for leading the service team, the service department, and the Customer Service approach for Videojet in México. Central to the role is the ability to engage teams and people at all levels and deliver excellence to our customers. This person will be located in CDMX and will work hybrid.
In this role, a typical day will look like:
- Run and be accountable for the Service P&L and technical stock
- Provide support and leadership to the Project Managers ( PMs ). Coach PMs on field in complex scenarios
- Guide the Service Department's strategies to achieve short and long-term objectives
- Align the Organization and People with Country's Vision & Mission
- Be responsible for the customer's critical issues
- Holistic daily business priorities alignment with functional leaders
- Service dispatch support for planning activities
- Use the Veralto Enterprise System to improve processes, build standard work, and achieve a more effective and efficient organization.
The essential requirements of the job include:
Education and skills
- Engineering degree, ideally with a Master of Business Administration certificate.
- Fluency in both written and spoken english and Spanish
- ERP knowledge (desired Oracle)
- Knowledge of a CRM (preferably Salesforce) would be advantageous
- Inventory management.
- Excel Advanced
- High commercial acumen and experience of being responsible for a P&L
- A high degree of customer focus. Good technical competence, able to translate technical requirements and technical product specifications to all
- Knowledge of the Coding & Marking Industry is an advantage
Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.