About the Role:
We are seeking an experienced and highly motivated Senior Customer Service Representative to join our dynamic team. The ideal candidate will provide exceptional customer support, mentor junior staff, and help improve our customer service processes to ensure the highest level of client satisfaction.
Key Responsibilities:
- Deliver outstanding customer service through multiple channels: phone, email, live chat, and social media.
- Resolve complex customer issues efficiently, escalating when necessary.
- Provide guidance and mentorship to junior customer service representatives.
- Collaborate with cross-functional teams to enhance customer experience and streamline service processes.
- Analyze customer feedback and trends to recommend improvements.
- Maintain accurate records of customer interactions and transactions.
- Participate in training sessions and help develop best practices.
Qualifications:
- Bachelor’s degree or equivalent experience preferred.
- Minimum 4-5 years of experience in customer service or related roles.
- Strong problem-solving and conflict resolution skills.
- Excellent communication skills in English (advanced) and Spanish.
- Proficient with CRM software and Microsoft Office Suite (especially Excel).
- Ability to work independently and lead by example.
- Experience mentoring or training junior staff is a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Supportive and collaborative work environment.
Tipo de puesto: Tiempo completo
Sueldo: $25,000.00 - $28,000.00 al mes
Beneficios:
- Caja de ahorro
- Seguro de vida
- Vales de despensa
Tipo de jornada:
- Lunes a viernes
Idioma:
- Inglés de forma fluída (Obligatorio)
Lugar de trabajo: Empleo presencial