Sales Support Coordinator (SSC)
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we're looking for you.
Join our team to support the prospect to-cash process for the sales unit. This may include working in Salesforce systems and will also support following up on pending orders, helping work through tough questions related to contracts, or a customer-installed position, and helping follow up on billing questions, all working closely with the internal stakeholders.
About the Role:
In this opportunity as a Sales Support Coordinator, you will:
Complete administrative duties for the sales team, like scheduling appointments, answering customers' questions, and informing customers of their order statuses.
Create Commercial Policies. and proposals with information regarding products, financials, terms, etc.
Post-Sale follow-up.
Outreach sequence email set up for quick campaigns and appointment setting.
Reporting & tracking, maintaining databases e.g., sales, usage, online v/s print content.
Support implementation of new products/services.
Set up an Onboarding call.
Create quotes in Salesforce.
Product Profile update program.
Reference call campaign
About You
You’re a fit for the role if your background includes:
Bachelor's degree or equivalent work experience with at least finished High School.
Minimum 2 years of experience supporting sales teams.
Fluent English is a must,
Demonstrating the ability to rapidly learn new knowledge and acquire new skills.
Maintaining stable performance under pressure (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others in the organization.
Displaying determination, persistence, and patience and being resilient in the face of adversity.
Ability to demonstrate an openness and willingness to change behavior in response to new situations.
Actively partner with your sales and marketing team members to consistently create new sales campaigns that will generate new, highly qualified sales opportunities that convert to revenue.
To apply, please upload your updated resume in English.
Location: CDMX
#LI-ZM1
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.