People Services Advisor

Position Summary The People Services Advisor is responsible for providing Tier 1 HR support and promoting employee self-service across the U.S., Canada, and Mexico. This role responds to routine HR inquiries, supports employee lifecycle transactions, and collaborates with global advisors to ensure consistent service delivery. The Advisor plays a key role in delivering a positive employee experience through responsive and accurate support. Shape Key Responsibilities Respond to Tier 1 HR inquiries related to policies, procedures, and system navigation. Guide employees and managers to appropriate self-service tools and resources. Escalate complex or unresolved inquiries to Sr. Advisors or Specialists as needed. Maintain accurate case documentation and follow standard operating procedures. Collaborate with global People Services Advisors to ensure alignment and consistency. Support knowledge base updates by identifying gaps or outdated content. Participate in team meetings, training, and process improvement initiatives. Shape Qualifications Associate’s degree or equivalent experience in Human Resources or related field. Minimum 3 years of experience in HR support or customer service. Familiarity with HRIS platforms (e.g., Workday) and case management tools. Strong interpersonal and communication skills. Bilingual (English/Spanish or English/French) a plus.