Who We WantWhile still performing foundational and MX cross-border and intermediate ops tasks, the Account Representative will focus on delivering value to our customers by managing accessorials, awarded lanes, offer management, and striving to increase committed capacity and deliver Operational Excellence through KPI management. You will work with management and your team to facilitate internal QBRs reviewing customer performance, identify opportunities for improvement, and collaborate on how to improve the customer experience. You must be detail-oriented and process-oriented, customer-obsessed, efficient, proactive, solutions-driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments.
What You’ll Do
- Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network and maintain accurate data entry with building loads for our customer account(s)
- Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates
- Effectively manage accessorials by working closely with carrier partners to submit to our customers in a timely manner
- Monitor customer awards and have proactive conversations with sales and customers if we are seeing volumes different from what we were awarded
- Ensure the account is operating at a healthy profitability level and take action to improve or correct where necessary
- Work with carrier counterparts to identify lanes that are consistent within your customer’s network to secure committed capacity
- Strategically problem-solve with the ability to execute proper urgency or escalations in unexpected or complicated situations that occur to meet the customer's needs
- Understand your customer’s KPIs and what standards we are held to to review account(s) performance to identify trends and present ideas for continuous improvement and cost savings
- Understand the Food and Drug Administration (FDA) process for those customers who will be required throughout the border operation
- Understand the SAGARPA process for those customers who will be required throughout the border operation
- Effectively manage transloads and track efficiency within this shipping mode that could help improve coverage capacity and maximize profitability
- Proactively identify areas of opportunity within your customers' operations and strategically implement solutions
Qualifications
- Bachelor’s degree in a relevant field of study preferred.
- At least 2 years of experience in a 3PL or supply chain environment.
- Ability to work in a fast-paced, high-pressure environment while multitasking
- Work collaboratively and cross-functionally with exceptional communication and interpersonal skills, both verbal and written
The Perks of Working With Us
- Take advantage of our benefits, including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans), and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office-wide engagement activities, team events, happy hours, and more!
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!
Notice:To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.