Manager, Content Solutions Support

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The Job The regional Content Management Solutions Manager oversees a team of content specialists. Their main goal is to provide operational solutions activities to the broader regional Content Management teams (onboarding, longform servicing and ancillary servicing) with a key objective of more efficient, sustainable and successful content management activities and deliverables. This function will enable the broader regional Content Management team to engage with their key business and CoE stakeholders, fulfil their regional content requirements, and successfully hand content over to the Global Content Distribution and Creative Teams.
This team will support with the continuous system and process improvement initiatives in the region and follow up and manage new regional business requirements and initiatives/projects.

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  MSC Support Engagement, Collaboration & Triage
• MSC Product & Engineering
• Global Content Distribution Operations

The Daily – Major Activities

• Continuous System, Process and Operations Improvement

o Continuously evaluate the respective regional Content Management systems & workflows to identify efficiency and consolidation opportunities.
o Continuously evaluate the regional GCM operating model to identify stakeholder engagement efficiency opportunities (GCO CoE’s, Networks, Streaming and Affiliate stakeholders, including MSC product, engineering and support teams).
o Collaborate and drive the creation, implementation and review of regional Content Management KPIs
o Proactively proposing improvements to the other GCM teams and to the regional lead.
o Collaborate with respective stakeholders and partners to implement new key improvement initiatives.

• New Systems & Supply Chain Initiatives

o Collaborate with MSC and Technology teams to stay informed regarding any new supply chain developments, improvements, tools or new technology systems that may impact the GCM team.
o Communicate upcoming changes to GCM team and support training, onboarding and change management initiatives to ensure successful operational implementation

• New Business solutions

o Creation of business cases for new and additional spend / resources as required to manage changes, new launches and strategic regional requirements.
o Key regional Content Management POC for new efforts (content migrations, launches, system migrations, major process changes) to support the broader regional content management teams. This includes:

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  Proactively analyze risks associated with the new upcoming processes. For example: a content migration is needed for the launch of a linear feed on LDSC playout with LWM library content. Possible risks include: content format incompatibility, manual processes that may fall back on content servicing teams and an increased likelihood of manual mistakes, its subsequent need of more HC or more budget, etc.
• Support GCM Transformation initiatives

o Provide cost and process analysis for efficiency initiatives across the regional GCM functions
o Support cost and process analysis for new WBD business initiatives as it relates to the regional GCM functions

• Documentation

o Maintain comprehensive records for both ongoing and completed projects. Detailed documentation provides a transparent history of decision-making, assigned responsibilities, and implemented actions

• Training and user migration

o Ensure that all users are well-informed and thoroughly trained following any changes made to their daily systems.
o Facilitate the transition of all users with minimal disruption to their activities.
o Properly transfer support responsibilities to the support team, accompanied by excellent training and the delivery of thorough documentation.

The Essentials

• At least 10 years of experience within the media industry
• At least 5 years of experience managing operational or technical teams
• Relevant Degree
• Ability to work on cross functional multi-cultural teams in a collaborative way
• Technical knowledge of media workflows and media formats
• Bilingual in English and primary Spanish language

This person must have extensive knowledge and experience of content management to anticipate potential issues. They also must demonstrate a service-oriented approach to leadership and put the needs of others first helping people develop and perform as highly as possible. They must also collaborate with fellow leaders to create an environment that encourages diversity, recognizes creativity, and rewards initiative particularly around new ideas.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.