Description
The Inside Sales Representative is responsible for identifying business relationships and opportunities by increasing our transactions and gross profit with existing Agents. This position reports directly to the Revenue Manager. The Inside Sales Representative position requires excellent communication skills to meet the business needs of our Ria Agents. Ria manages win-win partnerships with small and medium-sized Agents that offer money transfers, money orders, mobile top-ups, bill payment, and check cashing services at an affordable price. This position will be focused on growing specific corridors, mostly through phone calls, emails, etc. The Inside Sales Representative calls agents daily, finds opportunities weekly, and meets monthly transactions and gross profit targets.
Responsibilities include but are not limited to the following:
- Create and nurture strong relationships with the portfolio of agents to ensure a long-lasting business collaboration with Ria.
- Act as a problem-solver when agent faces issues with their day-to-day Ria business.
- Self-organize a smarty-structured weekly plan to meet set targets.
- Know how to resolve anything from system queries.
- Provide or update branding solutions for existing agents in accordance with Marketing Department’s guidelines.
- Support new and existing agents and assist them with troubleshooting equipment.
- Increase sales and market share of existing products (money transfers, money orders, mobile top-ups, bill payment, and check cashing)
- Analyze company reports and market data to address, reinforce and correct performance trends to capitalize on market opportunities for new and existing Agents.
- Provide and execute fact-based recommendations on product pricing (customer fee and foreign exchange rates) and Agent commissions.
- Support various departments at headquarters to ensure that Agents comply with company policies, compliance guidelines and procedures.
- Supporting sales and finance teams by providing analytical reporting and sales forecast.
- Develop strategies and execute action plans that will help the company increase transactions and maximize revenue.
- Initiate a high volume of outbound calls to develop and maintain relationships with our agents.
Requirements:
- We are looking for a trilingual speaker English, French, Spanish (Creole is a plus)
- 1 or more years of proven experience in inside sales, telemarketing, or a related field
- Excellent communication and relationship building skills
- Ability to work individually and with minimal supervision
- Assertiveness and target driven approach
- Stress resilience
- Client orientation
- Analytical thinking
- Advanced MS Excel skills
- Detail oriented, team player, ability to multi-task.
Education
- High School diploma or higher education preferred
Job Competencies
- Client Orientation
- Initiative, Innovation & Risk management/taking
- Communication & Influence
- Stress Resilience
- Analytical Thinking
Benefits: Our package includes Competitive monthly salary $19,500 gross. 5% food vouchers. 30 days bonus. 15 days of initial vacation. life insurance. Free access to our Gym. Dynamic and collaborative work environment. Cutting-edge tools and technology to make work easier. Free English and French classes Work-life Balance.
Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.