Inside Sales Engineer

Job Summary
As an ISR you will provide support to a district inside sales team in exceeding market service levels on quotation and budgetary requests. This position is tasked with learning basic products, pricing, and quoting processes and tools. Develops knowledge of local market conditions, customers and processes/procedures, as well as industry knowledge.

At Eaton, we believe that making what matters work requires the passion of every employee around the world. We foster an environment where creativity, invention, and discovery become reality every day. This role is ideal for those seeking a balance between life and work, including individuals with diverse backgrounds and experiences. We welcome people with disabilities and those with gaps in their curriculum, creating a workplace where everyone can reach their full potential—and help us reach ours.

Job Responsibilities
A. Utilize commercial and technical knowledge to assist with the preparation of quotation packages for simple to moderate complex projects
B. Help drive on time response to quote in their respective district
C. Support on the closing of orders
D. Possess the ability to interpret customer requirements/scope, match products to customer specifications/drawings and ensures that the quote is technically compatible by communicating with the Inside and Outside Sales Engineers and potentially customers
E. Support the maintenance of quotation/project database
F. Support district lead nurturing
G. Manage order handoff process between sales to ensure proper execution of services projects
H. Act as a technical and commercial resource to inside/outside sales, customers and distributors (as deemed appropriate) for quotations and project management of power distribution, power protection, and power equipment maintenance; including electrical solutions from commercial assembly applications to residential components.
I. Review and interpret customer needs on plans and specifications.
J. Determine the appropriate bill of material, most competitive price level and shipment cycle within the market segment pertaining to each specific negotiation
K. Proactively facilitate timely solutions to customer issues by utilizing available resources or creating procedures for resolution
L. Take direction in establishing and maintaining the highest possible commercial relations with present and potential customers (internal and external)
M. Demonstrate the ability to professionally manage incoming phone calls regarding technical help, product application, finding materials, and standard terms and conditions.

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Education level required

• Bachelor’s degree from an accredited institution, Engineering degree preferred.

Years and area of experience required

• Minimum 2 years on customer interfacing experience

Technical knowledge

• Experience on commercial and sales of electrical assemblies
• Experience providing technical support of electrical products
• Advanced english proficiency
• Ability to work in a team-oriented environment
• Effective customer interfacing skills
• Knowledge of Eaton proprietary software as Bidmanager, Vista, Order Center, C360
• Analytical skills and detail-orientation.
• Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently
• Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner
• Customer service skills and aptitude.
• Experience or exposure to a manufacturing organization
• Knowledge of SAP software preferred
• Knowledge of Salesforce preferred

Soft skills

• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development
• Leadership