Company Description
Ennismore, with its luxury brand SLS Hotels, is currently undertaking a magnificent all-inclusive project in the oasis that is Playa Mujeres, just north of Cancun, Mexico.
Introducing the newest gem of dazzling luxury to reach Cancun’s Playa Mujeres area: our all-inclusive hotel offers 500 luxurious keys, complemented by an impressive array of 18 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to Cancun, providing an array of amenities and activities tailored for travelers of all ages.
This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into Mexico, build an exciting hotel with lots to offer, and work with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.
Job Description
As Hotel Manager at SLS Playa Mujeres, you will lead the strategic direction and daily operations of a luxury all-inclusive resort, ensuring alignment with the brand’s elevated lifestyle identity and the vision of Ennismore and the Accor collective. You will drive performance through cross-functional leadership, operational excellence, guest satisfaction, and innovation — all while maintaining the essence of SLS: bold, stylish, and sophisticated.
With a strong focus on service excellence, digital engagement, and talent development, you will champion high standards across all departments. Your entrepreneurial mindset and collaborative leadership will ensure profitability, brand consistency, and long-term value for both guests and owners.
- Oversee and elevate operational performance in all departments, particularly Food & Beverage, ensuring consistency with SLS brand standards and a guest-first approach.
- Lead senior leadership meetings and cross-departmental collaboration, driving discussions on financial outcomes, service innovation, and operational strategy.
- Ensure the resort’s infrastructure, maintenance, and safety programs meet the highest standards of efficiency, compliance, and guest comfort.
- Collaborate closely with the Director of Finance to manage forecasting, budget planning, and performance analysis.
- Cultivate a culture of excellence, mentorship, and accountability through strong leadership in talent development and performance management.
- Drive guest satisfaction and loyalty by proactively improving service touchpoints, addressing concerns, and leading innovation in the guest experience.
- Maintain a strong, transparent partnership with the hotel owners and key stakeholders, ensuring alignment on goals and consistently delivering value and results.
- Establish and monitor operational procedures, service standards, and productivity targets.
- Oversee guest satisfaction metrics, operational KPIs, and quality assurance systems.
- Act as the key liaison between General Management and operational departments.
Qualifications
- Proven experience (5+ years) in a senior hotel leadership role, ideally within a luxury or lifestyle all-inclusive resort.
- Deep operational expertise in Rooms Division, Food & Beverage, and guest services.
- Strong financial acumen with a results-driven mindset.
- Passion for hospitality, innovation, and lifestyle-driven experiences.
- Excellent leadership, communication, and stakeholder management skills.
- Fluent in English and Spanish; other languages are a plus.
Additional Information
- The opportunity to join an innovative, fast-growing international group committed not only to building new hotels but to creating a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is deeply passionate about crafting exceptional hospitality experiences and exploring new destinations with every opportunity.
- A competitive package and plenty of opportunities for growth and development.