Job Description
Overview
We are seeking a dynamic and customer-focused specialist to join our Digital Programs and Customer Success team. This role is responsible for creating and delivering engaging digital content and interactive sessions that drive customer adoption, retention, and satisfaction. The ideal candidate combines content creation skills with a background in customer success or client-facing roles.
Key Responsibilities:
Develop, deliver, and facilitate high-quality digital content including webinars, video tutorials, virtual training sessions, and asynchronous engagement formats.
Collaborate with Program Managers and content teams to align delivery with program goals and customer needs.
Host live webinars and virtual sessions, engaging customers and driving active participation.
Record and produce video content to support educational and promotional initiatives.
Use storytelling and instructional design best practices to create impactful, easy-to-understand customer experiences.
Leverage feedback and data to continuously improve content relevance and delivery methods.
Support the expansion of digital engagement channels including social media and in-product messaging where applicable.
Maintain strong working knowledge of the product and customer success strategies to ensure content accuracy and usefulness.
Act as a customer advocate within the team to bring voice-of-customer insights into program development.
Requirements:
1+ years experience in customer success, customer training, or related customer-facing roles.
Excellent presentation, communication, and storytelling skills.
Comfortable with digital content creation tools and virtual delivery platforms (Zoom, Webex, video editing software).
Ability to engage diverse audiences in remote settings.
Collaborative mindset and ability to work cross-functionally.
Adaptable and creative approach to content delivery and customer engagement.
Familiarity with CX/CS tools like Gainsight, Salesforce, Zendesk, Gong
2-3 days in office
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.