At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
Who we are
We’re a dynamic and dedicated team, driven by a shared passion for delivering exceptional customer experiences. Our focus is building long-lasting customer loyalty through cutting-edge technology while fostering a culture that promotes innovation, collaboration, and personal and professional development. We believe a motivated and fulfilled team is the key to creating happy and loyal customers.
*ONLY English CVs will be accepted
The Role You'll Play
As a Technical Project Manager in the CX organization, you’ll lead the charge in streamlining systems, automating workflows, and reducing friction, both for customers and internal teams. You’ll partner across business, IT, and engineering teams to transform needs into solutions that drive efficiency, improve tools, and elevate the entire customer experience.
- Lead technical projects that enhance CX platforms and workflows, from planning to launch.
- Manage day-to-day operations and improvements across systems like Salesforce, Gainsight, and InContact.
- Translate business goals into clear technical solutions, integrations, and enhancements.
- Evaluate, implement, and connect third-party tools that scale operations and automate processes.
- Collaborate with IT, Engineering, and vendors to optimize architecture and maximize system impact.
- Prioritize and resolve system issues, using data to quantify impact and advocate for fixes.
- Support CX Enablement with training input and help drive tool adoption across teams.
- Represent CX needs in cross-functional projects to ensure associate and customer journeys are seamless.
- This is an individual contributor role, ideal for a builder who thrives in complexity and drives change through collaboration and clarity.
Experience You Bring
- Proficiency with Salesforce Service Cloud, Gainsight, and related CX platforms.
- Skilled in data analysis using Tableau and Excel to inform and drive decisions.
- Proven ability to lead technical projects across cross-functional teams.
- Self-starter who spots inefficiencies and proactively drives solutions.
- Strong communicator who bridges business and technical language with ease.
- Experience aligning with engineering, IT, and vendors to implement impactful tech.
- Passionate about automation, process improvement, and customer experience.
- Fluent in English, with exceptional written and verbal communication.
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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