Company Description
Drive engagement. Build loyalty. Shape the customer experience at MedTrainer.
At MedTrainer, we’re revolutionizing healthcare operations with our all-in-one compliance, credentialing, and learning platform. As our customer base grows, we’re looking for a proactive and creative Customer Marketing Coordinator to join our Demand Generation team in Querétaro. This is a full-time, in-person role in a dynamic environment where your ideas and energy will have a direct impact.
If you’re passionate about customer success, marketing, and creating meaningful experiences—this is your chance to shine.
Job Description
As a Customer Engagement Marketing Coordinator, you’ll play a key role in building strong relationships with our customers by:
- Creating and optimizing marketing campaigns to improve customer retention and growth.
- Managing our referral program, ensuring engagement, visibility, and timely reward fulfillment.
- Coordinating in-person events and executive dinners with MedTrainer leadership, including communications before and after.
- Working closely with Customer Success, Sales, Content, and Product Marketing teams to align goals and messaging.
- Supporting the planning and launch of our first virtual user conference in 2025, as well as additional online summits and roundtables.
- Overseeing customer review campaigns (G2, Capterra), maintaining our strong online presence and top rankings.
- Leading customer outreach and storytelling efforts through webinars, testimonials, and case studies.
- Executing personalized initiatives like sending branded swag and curated communications to nurture loyalty.
- Using survey data and customer feedback to drive relevant content and updates tailored to our audience.
Qualifications
What You Bring
- 2–5 years of experience in customer marketing, preferably with a U.S.-based company.
- Based in Querétaro, Mexico, with availability to work on-site.
- Strong organizational and project management skills, with attention to detail.
- Ability to meet deadlines and manage multiple projects simultaneously.
- Solid understanding of digital and traditional marketing tools.
- Self-starter with a proactive, analytical mindset and eagerness to learn new platforms.
Nice to Have:
- Experience in the B2B SaaS industry.
- Background in event planning (virtual and in-person).
- Experience using ClickUp or other project management tools.
- Familiarity with HubSpot, ChurnZero, and Salesforce.
Additional Information
- Work at a fast-growing U.S. tech company with a solid presence in Querétaro.
- Join a team of creative, mission-driven professionals.
- Enjoy opportunities for career growth and learning.
- Be part of a company where your voice matters and your contributions are recognized.
Apply now to help us transform healthcare compliance through smarter, more targeted marketing!
Application Requirements
This position is full time in Queretaro office with one day of Home Office per week. We are only considering candidates who:
- Are Mexican citizens or legally authorized to work in Mexico, and
- Currently reside in Querétaro or are willing to relocate.
Please attach your updated CV in English when applying.
We also encourage you to include a brief note explaining why you believe you are a strong fit for this role and how your experience aligns with the responsibilities and qualifications listed.