Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Overview:
Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more thoughtful, more connected and more productive. From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live.
We believe we are doing things never before possible. And we need the brightest minds to help make that happen – the makers, the forward thinkers, the problem solvers. That's where you come in.
The Commerce transformation initiative part of the Demand to Renew transformation aims to resolve customization, bottlenecks, silos, and disconnects across business processes, data, and technologies to deliver a integrated and seamless end-to-end distributor, partner, and end customer experience.
As a Business Process Analyst, you will help support Product Owners, Global Business Process Leads, Service Designers by optimizing and enhancing main business processes. Main deliverables of this program include streamlined processes, standardized governance, an integrated data model, connected quotes across our portfolio, and opportunity linkage between new, renew, and cross-sell/upsell – providing a 360-degree view of our customer.
You will report to the Director, Digital Commerce Experience.
Key Responsibilities:
- Transition processes and delivers high-quality service to internal and external customers promptly.
- Reduce customer efforts and enhance productivity through process improvements.
- Improve processes to solve cause problems.
- Ensure the ecosystem for potential automation.
- Enhance competency levels.
- Work on issues of limited scope and follow established practices in analyzing situations or data.
- Analyze, plan, and implement process improvement needs. Evaluate and model existing processes, organize and lead projects, identify improvement options, and develop metrics for process management.
- Document our state process artifacts such as workflows, along with other main deliverables.
- Collect data to identify root cause problems, measure performance against process requirements, and align improvement projects to close performance shortfalls.
Basic Qualifications:
- Bachelor's Degree or equivalent level of education is mandatory.
Preferred Qualifications:
- 2 or more years of experience in relevant industries.
- Technology Knowledge: Experience with Salesforce, SAP CRM & SAP Hybris, ERP, ECC, BI platforms (i.e., Power BI, Salesforce CRM Analytics).
- Knowledge of CRM platforms (i.e., Microsoft Dynamics, Salesforce CRM).
- Proficiency in SAP Signavio for business process management.
- Proficiency in Microsoft Visio specifically for process modeling and diagramming.
- Experience with Miro for collaborative whiteboarding and Agile project management.
- Proficiency in excel (can perform complex functions) VBA, RPA, and MS Flows for automation and data analysis.
- Business Knowledge: Knowledge of Rockwell Automation's operating segments and business functions.
- Collaboration: Ability to work with global teams.
- Practical experience in Lean Six Sigma methodologies, including DMAIC (Define, Improve, Control) and continuous improvement techniques.
Our Offer
- Interesting projects in a newly formed team
- Become part of a team that believes in knowledge sharing and collaboration
- Professional work environment with a high emphasis on product quality
- Opportunities for development of professional skills
- Great benefits package
- Multinational work environment
We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.
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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.