Senior Business Systems Analyst, Salesforce

Company Overview

Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve “better” now, not some day.  

At Outset we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care. And we’re giving patients the power to take control of their life and get back to enjoying the things they love.

   Position Overview:

Outset is seeking an experienced Business Systems Analyst to support the full development lifecycle; translating business requirements into scalable, functional software systems, services, and solutions that enhance operational efficiency. In this role, you will scope, design, deliver, and support critical solutions focused on Sales and Service operations across the enterprise. Partnering with key stakeholders, you'll streamline and improve business processes on the Salesforce.com platform and related systems, impacting productivity, user experience, and business outcomes.

The ideal candidate is a results-driven IT professional skilled in delivering significant technology initiatives and outstanding IT support in a rapid growth environment.  We are looking for someone who is passionate about leading complex projects and initiatives aimed at optimizing end-to-end processes. This role requires a blend of business acumen, technical expertise, and relationship-building skills to scope, design, and deliver integrated solutions with rapid time-to-value.

Essential Job Functions and Responsibilities:

• Collaborate with stakeholders to define, analyze, and document business and technical requirements, optimizing workflows and recommending improvements
• Facilitate discussions with cross-functional teams to define business and technical requirements; create and maintain thorough, up-to-date, functional, and technical systems documentation
• Lead the delivery of enhancements by implementing configuration changes in Salesforce, including the creation of custom objects, workflows, flows, validation rules and approval processes; partner with external developer resources as required to deliver advanced customizations
• Develop and maintain project plans, manage risks and issues, and provide regular project status updates
• Work with the business users and corporate quality teams to develop test plans and procedures, validate the application design, define acceptance criteria and verify system functionality against business requirements
• Collaborate with business partners on deployment of system changes including training, change management, and communications
• Provide production support of business systems, analyzing and resolving system issues and end-user requests
• Assist in the development of custom queries, reports and dashboards for business users

Requirements/Qualifications:

• 5+ years’ experience as a business systems analysis
• In-depth knowledge of the Salesforce.com platforms configuration, architecture, and implementation best practices, including experience with Sales Cloud, Service Cloud, and Salesforce Lightning
• Salesforce.com Certifications (e.g., Admin, Advanced Admin, Business Analyst, etc.).
• Knowledge of the Software Development Life Cycle process (SDLC); and Waterfall or Agile/Scrum methodologies
• Strong analytical, problem-solving, and troubleshooting skills and the ability to exercise mature judgment and structured decision-making
• Excellent communication, facilitation, and interpersonal skills; demonstrated ability to clearly communicate across all levels of the organization and effectively influence within a dynamic matrix environment
• Creative, flexible, and collaborative in approach to technical problem-solving
• Mastery of unit testing, software change management, and software release management
• Ability to manage a variety of constituencies with competing priorities, manage multiple tasks simultaneously, and thrive in a complex, fast-paced environment with multiple priorities
• Experience managing systems and data in compliance with regulatory requirements, (e.g. FDA, SOX, HIPAA).

Desired Qualifications:

• BS or MS in Information Systems or other relevant degree
• Experience as a Product Owner in Scrum or Agile development environments.
• Knowledge of system and software quality assurance best practices and methodologies; experience with software validation in a GxP environment.
• Working knowledge of ERP Systems (e.g., QAD, SAP, NetSuite, etc.).
• Experience with middleware platforms such as Boomi, Mulesoft, Informatica.

• Experience working in the Medical Device or other regulated industries

Company Culture

At Outset, we believe every person matters. Every Outsetter, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills, and we find joy in working together for a common goal. At Outset, we believe that curiosity, ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers. 

We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU, our future Outsetter. At Outset, we’ve designed a professional world that our employees are honored and impassioned to belong to, one that offers challenge, the ability to collaborate with great people, and opportunities to build skill and expertise in a fulfilling career. 

An opportunity at Outset Medical won’t just be about finding a job. Our culture revolves around the principles of moving farther, faster, together, so working here feels like a masterclass in peak performance, for individuals and teams. 

Privacy is important to us. Please review our Applicant Privacy Notice. 

Important Notice

We have been made aware of fraudulent activities where individuals are impersonating our company and offering fake job opportunities. Please note, Outset Medical will never request payment or gift cards during the hiring process, nor will we ask you to purchase your own equipment. Anyone reaching out to you with an email address ending in @outsetmedical.cc, is not a legitimate Outset representative. For legitimate opportunities, always apply directly through our official careers page. If you are unsure about the authenticity of a communication, contact us immediately at peopleops@outsetmedical.com.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT 

Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.