Location: Based in Santa Fe, Mexico City.
Contract: Fixed-Term, Full-Time, July - Sep 2025
Hours: Shift pattern, 48 hours per week (including nights and weekends)
Start Date: ASAP
What The Job Is All About
We are searching to find tracking systems operators to join our expanding Baseball Operations team. Based out of our regional office in Mexico City, this is an exciting opportunity to work at the forefront of sports technology in top-flight sports leagues as part of a passionate and dynamic team.
Whilst we provide a number of services in MLB, your primary focus will be live operational delivery of our tracking technology for MLB games during MLB Spring Training & Regular Season. You will be provided comprehensive technical training, and once training is complete, you will be assigned operational shifts based in our SONY Mexico City Office, operating remote support to our clients around the US. You will be working with our team in the US, who operate out of our Atlanta, GA office.
Due to the nature of live Baseball operations, In-season, you will need to be prepared to work nights and weekends. Example Shift Times - 8-hour shifts would typically fall between the hours of 10 am and midnight, with the most common shift being 3:00 pm to 12:00 am.
Key Responsibilities
Conducting pre-game checks of the systems in accordance with standard procedures and solving problems in a timely manner when issues arise.
Operating the technologies during the game remotely from the SONY Mexico City Office.
Liaising with other operators and supervisors in our US office in Atlanta, GA.
Liaising with MLB and MLB Teams personnel, both on-site and remotely.
Providing real-time, quality data to MLB / MLB Teams.
Taking full responsibility for our data integrity for the games assigned to you.
Proactively flagging and escalating issues that can prevent us from delivering live data to MLB.
Skills, Knowledge, Experience
Essential:
A good technical grounding
Excellent communication and teamwork skills
Ability to liaise with clients and customers in a professional and approachable manner, with the ability to converse with / write to customers and other staff in English.
Logical problem-solving ability
Proactive and able to take initiative
Excellent attention to detail
Ability to remain focused in a high-pressure, live sports environment
Flexible and adaptable to a schedule that is dictated by the game schedule and can change at short notice (including weekends and holidays)
MUST speak English and be comfortable working with English-speaking colleagues
Nice to Have:
Experience using the Windows ecosystem and knowledge of networking principles
A keen interest in Baseball
Ideally, with a background in Baseball Analytics
Ideally with/studying towards a Degree with a technical focus, such as a science, technology, graphics, mathematics or engineering course, or relevant equivalent experience
At Hawk-Eye Innovations, we appreciate and value the importance of potential and growth. If you believe that you excel in certain areas and possess the passion and desire to develop further, we encourage you to apply
Please attach your CV in English