Senior Systems Engineer

Title : End User Customer Support and NW Support Analyst (IT Infrastructure Services)
The role is expected to carry out following function/activities as part of this job.

• Provides expert judgment and analysis for the design, development and implementation of desktop systems.
• Responsible for writing documentation to describe existing and new environments, technologies and enhancements.
• Assists with writing, testing, and installing packages for software upgrades/patches.
• Serves as a top tier desktop support.
• Work with offshore teams
• Candidate must be located within commuting distance of COMPAS Aguascalientes Plant Aguascalientes, Ags.

Mandatory:

• 3 years’ experience supporting Microsoft systems (Windows7, 8.1,10 &11) in IT Infrastructure function.
• Good background supporting MS 365 suite
• Must have knowledge of PC hardware architecture
• Must have knowledge of typical desktop applications, (i.e., virus scan, Bitlocker, etc.)
• Must have knowledge of SCCM and operations (Installing applications, patch management)
• Prior experience in Remote Desktop support
• A solid understanding of TCP/IP, DNS, DHCP
• Should have good understanding of Microsoft Acrive Directory, DHCP and DNS
• Should have good understanding of user profile management
• Proficient experience working with iOS operating systems, including updating, backup and reinstalling iOS operating systems and apps for iPhone & iPad devices.
• Working awareness/knowledge about application transport and network infrastructure protocols SSLTLS, DNS, DHCP, WINS, NTP, RADIUS, TACACS, AAA, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD.
• Experience in running operations with ITIL processes
• Excellent Analytical and troubleshooting skills.
• Excellent in Verbal, written communication.
• Experience in installation, management and troubleshooting of Network and wireless devices.
• Proven Customer Service skills
• Customer interaction skills.
• Good written and oral communication
• Mandatory spoken/written proficiency in Spanish language and secondary language English.

Nice to Have:

• Desired knowledge deploying Intune and configuring corporate email, certificates and troubleshooting Mail & Calendar for iOS devices.
• Other Network fundamentals
• A proactive and results-oriented mindset
• Ability to work independently and as part of a team
• A strong work ethic
• ITIL certified

Key Responsibilities:

• Analyzes requirements to ensure the system meets performance needs.
• Maintains, repairs, and troubleshoots desktop hardware and software packages.
• Assists with desktop/laptop images including updates, patches and performance/process enhancements.
• Assists as needed with GPO creation and administration.
• Provide level 2/3 desktop/ laptop break-fix support.
• Support team in resolving critical technical issues during crisis situations.
• Coordinate with remote technical team and users for any service request, incidents, technical requirements.
Engaging problem management process for root cause determination & permanent corrective action.

EEO/About Us :
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.