Department description:
Premier Disability Services, LLC® is a full-service social security disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits. Each month, our office is contacted by thousands of Americans needing assistance in their disability claim to assist over 100,000 individuals in filing their application successfully
Job descritpion:
Premier Disability Services is looking for Application Specialists to join our growing team! .
The application specialist assists claimants with completing the Security Disability application, by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the application specialist must demonstrate patience and empathy. The application specialist must ensure that the application is completed fully and accurately.
Responsibilities:
- Completes the online application for the claimant.
- Asks a series of personal medical questions.
- Uses several systems to complete the process. Website, internal, and order management systems.
- Demonstrate Empathy, Compassion, and Patience.
- Maintain confidentiality of sensitive information.
- Meet productivity and quality goals.
- Use of call management software to answer calls, adhere to specified schedule, and breaksprocedures.
- Meet or exceed specific performance standards approved by management. Standards may change to better reflect the job duties and business needs.
Profile:
- Previous experience in a call center environment.
- Customer service orientated with demonstrated ability to show empathy.
- Excellent written and verbal communication skills.
- Must be patient and inclined to help others.
- Must be detail oriented.
- Ability to achieve high productivity and quality standards.
- Proficient working knowledge of Windows OS, Internet, and associated software.
- BILINGUAL - English/Spanish a plus.
SHIFT: MONDAY TO FRIDAY (NINE-HOUR SHIFT, 8:00 A.M. - 5:00 P.M., 9:00 A.M. - 6:00 P.M., 10:00 A.M. - 7:00 P.M.))
SALARY AND BENEFITS:
$17,500 BASE GROSS MONTHLY SALARY:
-FOOD STAMPS $1,500 PESOS
- SAVINGS FUNDS 4%
- CHRISTMAS BONUS 15 DAYS (INCREASES WITH TENURE)
- ALL OTHER LAW BENEFITS: VACATIONS, IMSS, PROFIT SHARE
MONTHLY GROSS PERFORMANCE BONUS UP TO $5,100 METRICS BASED ON APPLICATIONS AND PERFECT ATTENDANCE TO BE ELIGIBLE.
BONUS WILL BE PAID ONCE A MONTH.
Tipo de puesto: Tiempo completo
Sueldo: A partir de $17,500.00 al mes
Pago complementario:
- Bono de productividad
Lugar de trabajo: Empleo presencial