PosiTrace is a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our Technical Support Team based in Mexico.
Responsibilities
- Provide telephone and on-line technical support to existing customers in Mexico, including diagnosing and trouble-shooting GPS Tracking hardware and software issues
- Identify and resolve customer technical problems
- Document all outbound and inbound activity via the Support Ticketing system
- Escalate more complex technical issues to following levels
- Build lasting relationships with customers
- Communicate in a customer-focused, polite and friendly manner
Skills required
- 3-5 years of experience in Helpdesk work, Technical Support providing services to external customers
- Experice working with Linux
- Experience with SLAs
- Professional customer support manners, including patience, empathy and a knack for undrstanding customer needs
- Strong organizational, and time management skills and attention to detail
- Electronics knowledge
- Knowledge of GPS Tracking, and cellular and satellite networks is an asset
- The ability to diagnose and troubleshoot software and hardware issues
- Excellent spoken English
- Excellent written English communication skills are imperative
Education
- Bachelor's degree in IT, Electronics or Engineering
Terms of Employment
- Full time
- Monday to Friday
- On site role
We recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the opportunity for personal and professional growth.
Reportar empleo
