Workforce Management (WFM)
Location
Santiago de Querétaro, Mexico
Job Title:
Supervisor, WFMJob Description
The Supervisor WFM, will be responsible for the supervision of the Real-Time team. This position will maintain the internal policies and procedures, support operations and RTA analysts in identifying trends, providing input on metric improvements, including forecast versus actuals.Responsibilities:
- Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
- Manage and lead the Real Time Analysts providing coach and feedback on a weekly basis.
- Active participation on the Forecast and Capacity plan meetings.
- Lead Real time, Analytics and Reporting processes.
- Implement strategic planning processes and share best practices inside the teams
- Guarantee the accuracy of all WFM processes
- Provide climate actions to guarantee a work environment connected to the CNX values.
- Guarantee that all WFM members are compliant with WFMU.
Location:
MEX Santiago de Querétaro - Prol. Bernardo Quintana Sur 302 Lt. 10 Fracc, piso 2, Centro SurLanguage Requirements:
English (Required)Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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