Serves as a strategic partner to the leadership team, ensuring the effective execution of the business’s strategic priorities. This role is critical in driving operational excellence, fostering collaboration across teams, and ensuring alignment with HSBC’s broader goals in the International Wealth and Premier Banking (IWPB) division.
The role holder will:
- Oversee and manage internal governance and programme frameworks (committees/meetings, actions, and submissions).
- Develop/manage the function/programme’s governance, control structures and performance scorecards (KPIs) to ensure project milestones, budgets, resources, and employee engagement aspirations are met, implementing mitigating actions as appropriate.
- Facilitate strategic decisions, mediating and aligning across our senior IWPB colleagues.
- Engage with functional stakeholders (e.g. Human Resources, Information Technology, Finance), Product Partners and the other Global Businesses to ensure progression against plans.
- Provide leadership and oversight around the strategy and design of the construct, including designing and leading sensitive programmes.
- Support/implement the continuing development or transformation of the function’s operating model to ensure the business operates increasingly effectively and efficiently and can deliver HSBC's strategic goals.
- Ensure all key stakeholders are informed on projects as appropriate, e.g. via appropriate governance forums.
- Embed the function’s vision and values, to inspire and engage people to create an inclusive, high performing and execution-centric culture.
- Ensure effective communication of strategy, and the measurement of its implementation and objectives, as well as other business priorities across the team.
- Manage the general day-to-day operational requirements, including people strategy and resourcing, financial cost control and planning, governance, strategy, and regional construct/structure.
Strategic Support:
- Partner with senior executives to define and execute the bank’s strategic priorities.
- Provide insights and recommendations to improve decision-making and operational efficiency.
- Monitor progress on key initiatives and ensure alignment with the bank’s goals.
Leadership Coordination:
- Function as a liaison between the leadership team and other departments, ensuring clear communication and alignment.
- Prepare and manage agendas for executive meetings, including board meetings and strategy sessions.
- Follow up on action items and ensure accountability across teams.
Project Management:
- Oversee and manage cross-functional projects, ensuring timely delivery and alignment with strategic objectives.
- Identify and mitigate risks that could impact project outcomes.
Operational Excellence:
- Streamline processes and workflows within the leadership office to enhance productivity.
- Manage the day-to-day operations of the executive office, including resource allocation and budget oversight.
Stakeholder Engagement:
- Build and maintain strong relationships with internal and external stakeholders, including regulators, clients, and partners.
- Represent the leadership team in meetings and communications as needed.
People and Culture:
- Foster a culture of collaboration, inclusivity, and innovation within the leadership team and across the bank.
Support talent development initiatives and succession planning for key leadership roles.
Key Skills and Competencies:
- Strategic Thinking: Ability to see the big picture and align day-to-day activities with long-term goals.
- Leadership and Influence: Strong interpersonal skills to inspire and influence teams at all levels.
- Project Management: Knowledge in managing complex projects with multiple stakeholders.
- Communication: Exceptional written and verbal communication skills to convey ideas clearly and effectively.
- Problem-Solving: Analytical mindset to identify challenges and propose innovative solutions.
- Adaptability: Resilience and flexibility to navigate a fast-paced and dynamic environment.
Qualifications:
- Education: A bachelor’s degree in business, finance, economics, or a related field is typically required. An MBA or equivalent advanced degree is often preferred.
- Experience: Significant experience in banking, financial services, or consulting, with a proven track record in leadership roles.
- Knowledge: Strong understanding of the banking industry, regulatory environment, and market trends.
Core Values Alignment:
- Dependable: Delivering on commitments and ensuring accountability.
- Open: Valuing diverse perspectives and fostering inclusivity.
- Connected: Building strong relationships with stakeholders and aligning efforts across teams.
Courageous: Challenging the status quo and driving innovation.
We are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.
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