Sr Manager, Operations All Inclusive
Location:
Ciudad de Mexico, Ciudad de México, MX, 11000
Property Name: WHG Mexico
Req Id: 24333
Wyndham Hotels & Resorts is now seeking a Sr Manager, Operations All Inclusive to join our team at WHG Mexico in Ciudad de Mexico, N/A.
Propósito
Adoptar y promover la cultura de “Propietarios Primero” en todos los hoteles All Inclusive de la región. Esta posición actúa como nexo estratégico entre los propietarios y gerentes generales de los hoteles, y los diferentes equipos de Wyndham Hotels & Resorts (WHR), contribuyendo a generar valor, fortalecer la relación con la marca y maximizar oportunidades de revenue. El SMO acompañará a cada propiedad en la implementación y seguimiento de los programas y servicios de WHR, como Revenue Management (RM), Global Sales (GSO) y Strategic Revenue Services (SRS), asegurando el alineamiento con los estándares operativos y de marca.
Principales conocimientos y responsabilidades
- Tomar decisiones basadas en análisis y mejores prácticas que favorezcan el desempeño financiero y operativo de las propiedades All Inclusive, considerando su modelo particular de negocio y experiencia integral del huésped.
- Brindar soporte, acompañamiento y formación continua a los equipos de los hoteles, promoviendo el uso efectivo de las herramientas, programas y servicios que ofrece WHR, generando así mayor adopción, compromiso y resultados sostenibles.
- Liderar la implementación del programa Wyndham Rewards en los hoteles All Inclusive, asegurando el conocimiento, compromiso y desempeño alineado con las metas establecidas.
- Construir vínculos de confianza con franquiciatarios, gerentes generales y equipos de WHR, actuando como un embajador de la cultura Wyndham y promoviendo un entorno de colaboración, respeto y excelencia.
- Ejecutar auditorías de estándares de calidad (QA) en las propiedades asignadas por la Dirección Regional de Operaciones, garantizando el cumplimiento normativo y el fortalecimiento continuo de la propuesta de valor de la marca.
- Ser un referente profesional para propietarios y gerentes generales, fomentando la permanencia y fidelización de los hoteles dentro del sistema WHR.
- Establecer y mantener relaciones sólidas y efectivas con los franquiciatarios y equipos de liderazgo de los hoteles, actuando como socio estratégico y referente operativo.
Experiencia y educación
- Estudios a nivel Licenciatura
- Nivel avanzado de inglés
- En posiciones similares no menor a 5 años / Gerente General de Hotel o Gerente de Operaciones
- Experiencia preferentemente en Hoteles de Cadena Internacional
- Conocimiento avanzado en Sistemas de distribución (plataformas de ventas de hoteles) & Estrategias de Revenue para hoteles AI
- Manejo de Sistema de Opera | Opera Cloud PMS
- Conocimiento y uso intermedio en Sistemas de la Industria como STR y TravelClick
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Job Location: WHG Mexico, Boulevard Manuel Avila Camacho 201 Piso 3 Oficina 319, Ciudad de Mexico, N/A 11000
Employment Status: Full-time
Employment Status: Full-time
Employment Disclaimer
In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.
What we expect from you
You will play an important part in our mission to make travel possible for all by:
- Being responsive, respectful and delivering great experiences to our guests, partners and communities.
- Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.
- Bring your best every day and strive to exceed expectations in all you do.
What you can expect from us
With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:
- Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.
- Competitive salary and benefits.
- Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.
- A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.
About Wyndham
Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.
What we expect from you
You will play an important part in our mission to make travel possible for all by:
- Being responsive, respectful and delivering great experiences to our guests, partners and communities.
- Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.
- Bring your best every day and strive to exceed expectations in all you do.
What you can expect from us
With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:
- Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.
- Competitive salary and benefits.
- Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.
- A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.
About Wyndham
Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.
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