Key Responsibilities:
- Product Roadmap Ownership: Owns the ServiceNow product roadmap, defining and prioritizing features, enhancements, and technical improvements.
- Stakeholder Collaboration: Works closely with business and IT teams to gather requirements and translate them into actionable user stories.
- Prioritization and Backlog Management: Prioritizes features and enhancements based on business value, customer impact, and technical feasibility, managing the product backlog.
- Program Progress Monitoring: Monitors program progress, provide status updates, and generate insights to influence product decisions and foster continuous improvement.
- Digital Product Management: Leads digital product management activities across the ServiceNow implementation, collaborating with technical digital product teams.
- End-to-End Ownership: Takes end-to-end ownership of the consultancy engagement delivery, participating in Business Analysis, SDLC processes following Agile methodology and Quality Assurance guidelines.
- Customer Advocacy: Champions the needs of the customer, ensuring that their pain points are addressed throughout the product development process and follows best practice for the development of the platform.
- Communication and Collaboration: Act as a primary point of contact between functional stakeholders and the ServiceNow development team.
- Learning and Development: Stay up to date with the latest ServiceNow features and best practices.
Required Skills:
- Strong Communication and Interpersonal Skills: Ability to effectively communicate with both technical and non-technical audiences.
- Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.
- Problem-Solving Skills: Ability to identify and solve problems effectively.
- Understanding of Agile Methodologies: Familiarity with Agile principles and practices.
- Knowledge of ServiceNow Platform: Understanding of the ServiceNow platform and its capabilities.
- Business Acumen: Understanding of business needs and how technology can be used to solve them.
Preferred Skills
- ITIL v4 Foundation Certification
- Experience in IT Service Management (ITSM): Familiarity with ITSM processes and best practices.
- Experience in other ServiceNow Practices: CMDB/CSDM, Service Catalog Management, ITOM
- Experience with Business Analysis
- SCRUM Certification
Tipo de puesto: Tiempo completo
Sueldo: A partir de $70,000.00 al mes
Idioma:
- English (Deseable)
Lugar de trabajo: remoto híbrido en Tlalpan, CDMX
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