ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
What You Will Be Doing:
Delivering and supervising day-to-day HR services across LATAM, ensuring accuracy, compliance, and service level adherence.
Acting as an escalation point for complex employee or manager inquiries, and providing expert guidance on HR policies, processes, and systems.
Partnering with HR Managers and Business Partners to resolve sensitive issues, ensure smooth transitions, and manage employee relations cases up to the point of escalation.
Supporting talent processes including onboarding, employee movements, leaves of absence, and offboarding.
Leveraging Workday to manage employee data, transactions, and reporting across the region.
Analyzing HR data and metrics to identify trends, support decision-making, and provide insights to improve employee experience and HR service delivery.
Preparing and managing reports using Microsoft Excel, including pivot tables, charts, and dashboards, to track KPIs and service performance.
Promoting digital adoption by educating employees and managers on the use of HR self-service tools and knowledge platforms.
Identifying and implementing opportunities for process improvement and regional standardization in line with global HR initiatives.
Supporting local compliance with labor legislation across LATAM countries and ensuring alignment with global HR policies.
Your Profile:
Degree in Human Resources, Business Administration, or a related field; HR certification (e.g., SHRM, CIPD, or equivalent) is highly desirable.
Solid experience in an HR advisory or HR operations role, ideally in a shared service center or regional environment.
Strong knowledge of employment laws and HR practices across LATAM.
Hands-on experience with Workday or a similar HRIS.
Advanced proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP, formulas, dashboards) and confident working with large data sets.
Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
Proven ability to manage complex HR cases and supervise service delivery teams.
Excellent interpersonal and communication skills; comfortable working in a multicultural, fast-paced environment.
Fluent in Spanish and English; Portuguese is highly desirable.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
