Would you like to join a value-oriented company where we create water solutions that contribute to a better climate and life for people around the world?
This position may be based at either our facility in Brookshire, TX, our office in Monterrey, N.L., Mexico, or our office in Mexico City, Mexico. To be considered, candidates must be authorized to work in the country where they will be based
What is the job about?
This position will contribute to a thriving Customer Sales & Support Center team by providing timely and effective technical advice to the incoming inquiries.
Your main responsibilities:
- Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
- Identify and implement value-added services and enhance customer relationship.
- Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation and maintenance issues, etc.
- Identify business opportunities and handover to external sales.
- Provide guidance and training to the CSSC Back Office teams / Application Engineers.
- Support with ad hoc tasks defined by leadership.
- In cases act as a deputy in a local team setting as defined leadership.
Your background
- Bachelor’s degree in Engineering (Mechanical, Electrical, or Electronics preferred), or equivalent technical experience in the pump industry or a related field (5–7 years).
- Strong mechanical and electrical aptitude.
- Experience in Customer Service, with relevant administrative and organizational skills, and a strong sense of accountability.
- Ability to manage multiple customer requirements in a fast-paced environment and follow through on requests to completion.
- Proficient in SAP (CRM/SD) and MS Office applications.
- Strong product and application knowledge, including the ability to interpret type keys, distinguish between pumps, spare parts, kits, and motors, and identify product origin (preferred but not essential).
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
- Fluent in written and spoken English.
- Ability to work in a hybrid capacity from either the US or Mexico facility
US Applicants: Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship is not available for applicants for US Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa.
What’s in it for you?
In addition, your day-to-day benefits include:
- If you’ll be working from your home office, we’ll make sure you are well equipped with a workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.
- On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year (USA)
- Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program. (USA)
- Annual bonuses, internal well-being consultants and programs.
- Access to the modern Grundfos Academy to pursue further both personal and professional development.
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
Do you want to learn more?
To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.
Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.
