Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
The Sales Support Representative will be responsible for providing aftermarket sales/services support to our sales team, including sales support representatives and customers to insure continuing success of the parts and services business. Duties include but are not limited to product quotes and pricing, order entry and tracking. Prior customer service experience in a business-to-business or manufacturing role is preferred. Must be a self-starter, responsible, organized, and demonstrate excellent communication skills with the ability to work in a fast-paced work environment.
- Accurately complete order entry of purchase orders received from email or ecommerce store. Review all required fields are for accuracy; minimize change orders, credits due to inaccurate information.
- Follow all contract review policies and procedures.
- Enter orders and processes quotes within 48 hours or update with notes related to issues preventing processing.
- Coordinate and act as “voice of the customer” to ensure on time delivery.
- Interact effectively with internal and external customers, providing status of orders as requested.
- Submit required updates to customer notes and other information for shipments through correct resources
- Attach all required correspondence to business system for easy retrieval by other team members.
- Position Requirements
- Two (2) years of customer service experience in a business-to-business or manufacturing role is required
- 0-2 years of experience with seals, pumps, and related systems preferred
- Must have strong organizational and interpersonal skills
- Strong verbal communications skills and must be fluent in English
- Must be proficient using MS Office applications such as MS Word and MS Excel and ability to quickly learn in-house applications/systems that support this role
- Must be detail oriented, have good problem-solving skills and be able to organize and prioritize responsibilities.
- Assist with Continuous Improvement projects as assigned.
- Preferences
- Ensure work, and the work of others is performed safely by actively maintaining a safe work environment and abiding by the safety policies and rules at all FLS and Customer sites.
- Embrace and drive a CIP culture and participate in improvement projects.
- Ability to understand and apply verbal and written work and safety-related instructions and procedures
- Independent worker motivated to complete time driven tasks
- Ability to communicate with respect to job assignments, job procedures, and applicable safety standards
Req ID : R-15956
Job Family Group : Sales
Job Family : SA Sales Support
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to [email protected]. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.
