About the role
Ensure the sustainable Nubank's growth supporting the regulatory and QA demands of AML Ops, KYC, Judicial Orders and Ombudsman, testing against internal policies and procedures as well as against applicable regulatory requirements, challenging the status quo through:
- The best experience to our fanatics and loved clients in the QA and Strategy operational routines, keeping the highest level of quality for customer data and due diligence applicable accordingly to the regulators and internal policies;
- Responsible for executing independent testing and evaluating activities of the QA program of the whole Regulatory Solutions Operation. Support in the analysis, testing and searching of any control weaknesses in the Operational Routines related to transactional AML/KYC/Judicial Orders/Ombudsman, to strengthen the First Line of Defense Program; contributing to a more ethical and fair society, truly understanding that it is also a key driving force for the solid growth and development of Nubank and Brazil & Mexico;
Being diligent, flexible and resilient, according to Nu's principles!
In order to achieve that, our Operational Regulatory Solutions Chapter in Mexico - is responsible for protecting Nu against criminal activities and helping stop the laundering of ‘dirty’ money into the Mexican economy, complying with the necessary regulations, and ensuring the continuity of our business.
Typical responsibilities assigned to you might include:
- Be part of the very dynamic and diverse Chapter - Regulatory Solutions, focused on Mexico´s QA processes, reporting to the Regulatory Solutions Supervisor;
- Execute quality assurance reviews in accordance with AML/KYC/Judicial Orders/Ombudsman policies and departmental procedures within established timeframes;
- Support in the evaluation of process deficiencies, analyze control measures, enhance reporting capabilities and recommend corrective actions while satisfying regulatory requirements including the QA review of SAR narrative, supporting documentation and SAR Committee minutes;
- Provides insight into quality gaps discovered as part of the quality assurance process and ensures these gaps are communicated to appropriate management and business owners;
- Provide advice on sanctions and other screening processes such as AML/KYC/Judicial Orders/Ombudsman;
- Follow the management queues and dashboards in order to ensure the operational regulatory routines have been duly promptly addressed and no regulatory gaps are found;
- Implementing and identifying opportunities to improve results and customer experience;
- Support the strategic and analytical cross-squad team by deploying projects to comply with key policies related to AML/KYC/Judicial Orders/Ombudsman scope and its operational routines;
- Partnering with our engineers, data scientists and designers to coordinate and prioritize tasks involving enhancements and/ or gaps related to analysis and routines;
- Support in the monitoring of metrics and KPIs, facilitating communication within Nubank teams.
- Identify and communicate any control weaknesses accordingly in accordance with issue escalation procedures.
Qualifications:
You will be succeed if…
You are detail-oriented, diligent, organized and enjoy operational activities
Have knowledge in quality assurance reviews;
You are a proactive, autonomous person and have an interest in creating processes and improving them, but at the same time, understand that there are bureaucracies in the regulatory activities that need to be followed
You are able to meet deadlines and to be flexible to adapt to changing conditions
You can communicate clearly, succinctly and effectively
You feel good to be constantly challenged to learn and do more
You are good with oral and written communication in Spanish and/or English
You believe in a more just and ethical society and Nubank's values and culture.
You understand that we can contribute within Nubank to the construction of this society, guaranteeing the application of all the rules and regulatory aspects inherent to the Client's Registration.
It will be a differential if you..
Have a Bachelor’s Degree in Law, Administration, Finance, Economic Sciences or related;
Have CNBV certification is a plus
Have knowledge of sanctions and KYC processes related to AML;
Have autonomy to make decisions that impact customers and Nu based on AML policies;
Know the specific regulations of the area and have the responsibility to apply them in their routine;
Have curiosity and willingness to learn
Have knowledge in Excel, Sheets, Looker, SQL and Python
Have Banking & Sofipo regulation knowledge;
Have knowledge in CNBV regulation, freezing, unfreezing and transfer money;
Can easily turn numbers into complex strategies and effective actions
