Imports Operations Spec., Supply Chain

Our mission at Amazon is to be the most customer-centric company on Earth, and our award-winning Supply Chain team is a key part of achieving that goal. Amazon is one of the most recognized brands in the world because we distribute millions of products to our customers on time.

At Amazon Supply Chain we strive to find the fastest and most reliable way to deliver packages to our customers. The candidate requires skills to identify patterns and any interruptions in them, along with the ability to examine details and anticipate the implications of the data. The candidate must be analytical, know how to go through the root causes and propose solutions to the problems identified. This team is expected to have daily contact with brokers, US Vendors, and various internal teams; therefore, the candidate must have know-how on International Trade, the appropriate communication skills to transmit results and escalate when necessary, every time looking to raise the bar.
We're looking for someone who thinks big and out of the box.

Key job responsibilities

• Work in an ambiguous environment where the final solutions are not always clear.
• Take responsibility for contacts with vendors/employees, ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Manage related KPIs to measure, control and compare Transportation Programs, including the creation of recurring metric reports.
• Continual, tactical communication with external customers (Brokers, Carriers, and international Vendors) and internal customers (Compliance and transportation teams).
• Execute the SOPs (Standard Operating Procedures) for the Imports program and review the results with local stakeholders.
• Collaborate in the development of standard working documents.
• Manage the performance of vendors.

A day in the life
This team is expected to have daily contact with brokers, US Vendors, and various internal teams; therefore, the candidate must have know-how on International Trade and must follow a series of SOPs to achieve the expected cycle times and importation volume in the MX network

About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.