Function Overview

We are looking for a new colleague in our department HR Operations (HON) at Monterrey, MX.

In this role, you will join a fast-paced Human Resources team serving employees, managers, and HR colleagues for the Americas region. We are looking for team members who enjoy managing HR administrative processes in a global environment and have a strong interest in improving how HR delivers.

Job Description

Your tasks as HR Operations Analyst:

• Provide HR transaction support for MyHR Suite processes, (hiring and onboarding, terminations, transfers, compensation & benefits, etc.)
• Creates, Updates, and maintains Employee records in SAP success factors, People Soft and TRESS up to date.
• Creates and delivers reports and maintain personnel files/documents.
• Uses a Case Management System “ServiceNow” to resolve requests in a time and quality manner.
• Actively build and develop the HR knowledge base to help HR Ops colleagues perform duties with efficiency and high quality.
• Participate in continuous improvement projects to improve employee experience and enhance efficiency.
• Apply sound judgement and discretion with sensitive information.

About you:

Your profile as HR Operations Workforce Admin Analyst:

• Bachelor’s degree (or equivalent experience) with 2+ years of experience in Human Resources field
• Bilingual/native proficiency in Spanish & English; limited proficiency in Portuguese is a plus.
• Experience using SAP success factors or similar HCM system. Psoft and TRESS is a plus.
• Ability to complete HR processes and transactions in multiple systems successfully and simultaneously.
• Experience understanding and meeting Key Performance Indicators (KPIs)
• Previous HR operations experience preferred.
• Passionate attention to detail while maintaining a high level of integrity and confidentially.
• Familiarity with and understanding of HR policies and procedures.
• Experience with case management systems (e.g. ServiceNow)
• Ability to assist others in understanding new processes and influence them to try new ways of working.
• Strong troubleshooting skills, with the ability to work in a high-pressure team environment, handling multiple tasks and reacting quickly to problems and issues.