Fleet Coordinator NORAM

Function: Workplace, Travel & Fleet Services.

Reports to: Fleet Manager LATAM

Scope: Regional NORAM

Location: Mexico

Terms & Conditions: Full time Job, hybrid

Global Business Services/ Workplace Travel and Fleet Services.

Global Business Services (GBS) is Unilever’s core business operations engine which is responsible for ensuring business transformative solutions across its 08 services lines - Finance, Marketing, Customer Operations, Customer Development, Procurement, HR – People Experience, Legal, Workplace. Its plays a crucial role in Unilever’s GAP 2030 strategy by driving mission and vision that helps –

• To reduce complexity, release capacity and unleash technology.
• Re-imagining processes end-to-end, elevating them into global hubs, and powering them with technology.
• To work with best-in-class global partners.
• Our ambition isn’t limited to a numerical figure – we want to brighten the entire Unilever ecosystem.

The Workplace, Travel & Fleet Services organisation, a part of GBS, delivers the Fleet, Facilities Management, Building Projects, Travel and Agile (Workplace design standards) services for Unilever. Working with around 2000 + permanent employees and 1000+ supplier resources.

Workplace, Travel & Fleet Services vision is to energize our people to perform, enable our business to win and transform thereby making Unilever a great place to work.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are passionate to work in a high performing team, that delivers excellent employee/driver experience, working with internal stakeholders for different countries and top Fleet vendors in the industry,  then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Maintaining and reporting country fleet data and all vehicle activities in the Unilever Fleet Management System
• Manage the end to end vehicle process and all services associated, either for renewing an existing vehicle or for a new hired driver according to country fleet policy
• Purchase order creation, invoice management, IFRS 16 reporting
• Vehicle onboarding and disposal for both new and hired vehicles
• Ensuring legislative responsibilities are maintained and escalated where issues are found.  
• Daily Careline responsibilities for drivers via phone calls or email
• Deal with general enquiries and complaints
• Gather, input, validate and interpret data from various sources including core systems and excel providing support and guidance to Global Fleet team in relation to data and reporting requirements
• Being the point of contact for internal customer (drivers and Workplace Service Delivery teams) about queries and requests
• Assist and support the Fleet Hub Manager where necessary
• Update and maintain spreadsheets, reports and trackers with a high degree of accuracy
• Work collaboratively with colleagues to ensure tasks are fulfilled within agreed timelines
• Supporting the team with ad-hoc administrative tasks
• Task execution / queries handling/ reporting etc..

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Experience in fleet management ~2- 3 years, depends on the previous experience and fleet size.
• Fleet market and industry knowledge:
  • Candidate should be able to explain how the fleet ordering of leased and owned vehicle should work (with additional discount’s and bonus claims).
  • Have information about the key OEM’s suppliers within the specific region and lessors.

• Knowledge of Road legislation, Road traffic and Health and Safety Regulations and hazard reporting
• Experience of working in a similar role
• Clear communication skills in English, with focus on attention to detail
• Fleet management/Lessor representative, administration background (Desirable)

Skills

• Finance Acumen
• Excellent customer attitude
• Work on your own initiative, proactive approach with a positive attitude
• Excellent attention to detail, proficient in the use of excel and core systems
• Ability to consistently work towards set objectives and tight deadlines
• Excellent communication skills both verbal and written to ensure that successful relationships are established and maintained
• Stakeholders’ management
• Problems solving quickly and effectively
• Language skills to communicate fluently in English and Spanish

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.