Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
Start your journey with Excis and grow with us!
What You’ll Do:
Key Responsibilities:
• Oversee end-to-end hardware lifecycle management, including device refresh projects, coordinating warranty repairs, and redeploying IT equipment to meet organizational needs.
• Manage IT asset inventory by performing asset tagging, maintaining accurate records in asset management systems, and supervising depot operations to ensure efficient tracking and storage.
• Coordinate logistics for IT equipment, including shipping, receiving, returns, and asset reclamation, while ensuring compliance with internal policies and maintaining detailed documentation.
What You Need:
• 3 to 5 years of practical experience delivering technical support in IT environments, with strong proficiency in Windows 10, macOS, Microsoft Office Suite, and imaging/deployment of Windows operating systems.
• Solid understanding of core networking principles, including TCP/IP, Ethernet, VPN configuration, and Windows networking, enabling effective troubleshooting and network optimization.
• Proven experience supporting networked printers and audiovisual (AV) systems, including installation, configuration, and break/fix maintenance.
• Familiarity with IT asset management and inventory tracking systems, combined with excellent organizational skills and the ability to multitask in fast-paced settings.
• Exceptional interpersonal and customer service skills, strong problem-solving abilities, and a commitment to maintaining compliance with IT policies and security best practices.
Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Linares, Nuevo Leon and be at the forefront of it support excellence!
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