Customer Success Specialist

Equifax es donde puedes impulsar tus posibilidades.  Si deseas alcanzar tu verdadero potencial, trazar nuevos caminos, desarrollar nuevas habilidades, colaborar con mentes brillantes y tener un impacto significativo, queremos saber de ti.

The Customer Success Specialist is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention.

What you will do?

• Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience.

• Act as the connecting thread for internal teams with the customer across the customer journey.

• Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization.

• Serve as a trusted adviser and advocate for clients.

• Create customer success plan with each client.

• Monitor and maintain customer health.

• Educate clients on business value of solutions.

• Aid customers in usage and value realization of solutions.

• Partner with Account Executive(s) in preparing and conducting quarterly business reviews.

• Drive customer advocacy within Equifax.

• Utilize voice of the customer to inform product roadmaps.

• Coordinate internal COE teams to benefit of customers.

• Provide clients transparency on status of issues/requests.

• Assist with resolution of customer support issues.

What experience you need?

• Bachelor's degree in related discipline or equivalent experience.

• 5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role.

• 5-7 years of experience promoting value through the customer experience.

• 5-7 years of experience working with complex, multi-divisional, multi-geographical customers.

• 5-7 years of experience working with cross-functional teams.

• Advanced English proficiency.

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What could set you apart?

• Exceptional ability to communicate and foster positive business relationships.

• Ability to establish milestones and keep all team members on task.

• Strong project management skills.

Ofrecemos modalidad de trabajo híbrido, contamos con prestaciones superiores a los de la ley, viernes flexible, bonos vinculados a eventos personales y activaciones de bienestar laboral. Además tenemos plataforma de aprendizaje en línea, programas de reconocimiento, desarrollo de carrera profesional y entorno diverso y multicultural, ¡entre otros!

¿Estás listo para impulsar tus posibilidades? ¡Aplica hoy y comienza un camino hacia una nueva y emocionante carrera en Equifax, donde puedes marcar la diferencia!

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