Customer Service Rep for Distribution Center

Vacante para la empresa NAPS México en Zona Rio - Tijuana, Baja California

The function of the Customer Service Agent is to be a link between the customer and our Company, ensuring the customer's value and providing a greater experience.
Focus is always assured while working with our sales and shipping teams to ensure time and efficiency in our clients' delivery process.

This is not a Call Center, nor a sales role, it's a Distribution center with service offices in Zona Rio in Tijuana.
It's a Customer service role, assisting customers through phone calls and Emails, helping them with inquiries related to their orders,order process, order follow-up, cancellation, and troubleshooting.

*- All this working in site offices, this is not a remote or work from home vacancy-*

RESPONSIBILITIES:

The main functions are to assist customers through phone calls and e-mails.
Enter customer orders (solve/get answers to ambiguities) in ERP / CRM software
Confirm order shipping date, location, time for delivery, and other inquiries, regarding his order.
Write proforma invoices Communicate discrepancies with customer orders (credit, MOQ, price, locations, number of products)
Make sure orders are shipped; if not, verify why and when they will ship.

REQUIREMENTS:

Bachelor's degree preferable, unfinished ok, High school / Preparatoria - is a must.
Experience in customer service (Industry preferable/ Call Center Acceptable)
Good communication skills are needed for this position. (no slang)
Fluent in English is a requirement for this position (spoken/written).
Computer skills required. MacOS user level (preferable)
No transportation issues, the area Zona Rio has plenty of transportation to different zones- if youhave your own car/bike (is preferable) - Free Parking in site.
INE - Current
HSBC - no issues with bank

We Offer
Great location offices
Weekly Salary+ Law Benefits
Weekly Bonuses - Punctuality & Assistance
Permanency Bonus by the end of the period*up to 12k*

Schedule from 7am to 5pm Temporary position - 5 months Sertember to January

Monday to friday

Ubicación Zona Río

Nivel de educación deseada:
Media Superior

Nivel de experiencia deseada:
Nivel Medio

Función departamental:
Marketing / RRPP / Comunicación

Industria:
Servicio al Consumidor

• English Spoken
• Written English
• CSR experience
• Great Service Attitude
• Win PC User / Mac Os