Aon is lookng for a Client Success Team Leader!
Are you ready to elevate your career by partnering with a diverse portfolio of clients, forging meaningful relationships, and delivering data-driven insights that influence the way organizations shape their compensation strategies? If so, this role will allow you to guide clients to unlock the full potential of our methodologies and platform. You’ll manage your own client portfolio, mentor a team of client success managers, and empower organizations to make informed, strategic workforce decisions!
This full-time hybrid position is based in our Mexico City office, with flexible work options available after initial training. The role supports multiple business areas and a phenomenal opportunity to join a collaborative and high-performing team in our Global Capability Center.
What the day will look like
You’ll drive client retention as a trusted advisor, offering daily support on job architecture, survey publications, and the data lifecycle. Your analytical skills will shine as you interpret compensation data in Excel and our internal software, presenting insights with clarity. Your proactive approach ensures that client data submission obligations are met, while your leadership empowers you to offer job matching and benchmarking services and boost team engagement. Additionally, you will:
- Champion product and service awareness, promoting the value of our solutions to your clients.
- Inspire and guide your team, fostering participation and retention within client portfolios.
How this opportunity is different
Combine technical expertise and interpersonal skills, shaping your career as both a data analyst and a relationship manager. Thrive in a collaborative, innovative environment and take on a leadership role that impacts clients, teams, and strategy.
Skills and experience that will lead to success
We’re looking for MS Excel power users who can turn data into actionable insights, collaborative great teammates from consulting or business services, and individuals who embrace change and put client experience first.
Join us and help redefine the future of compensation data. If you’re passionate about people, data, and making a meaningful impact, we want to hear from you.
Note that English level proficiency C1 is vital.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.
As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
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