About the Role:
As a Call Center Transfer Agent, your primary responsibility is to manage inbound calls and seamlessly transfer customers to the appropriate department or specialist. You will serve as the first point of contact for callers, requiring strong communication skills, professionalism, and the ability to quickly assess customer needs. Your role is crucial in ensuring that each customer is efficiently directed to the best resource for assistance, contributing to a smooth and satisfactory client experience. This role demands precision, speed, and a customer-centric attitude in a high-volume, fast-paced environment.
Requirements:
- 6 months of experience in a similar capacity.
- Must be onsite in the Tijuana office.
- English Fluent, both written and verbal.
- Types 35 words per minute.
- High level of work ethic, professionalism, punctuality, and reliability.
- Proficient in using computers, CRM software, and other relevant tools.
- Ability to adapt to changing priorities and processes.
- Capable of working independently and as part of a team.
- Meticulous attention to detail, and accuracy while multitasking.
- Ability to handle confidential information with integrity.
- Stays current with industry trends and advancement.
- Effective at time-management and organizational skills.
- Excellent analytical and problem-solving skills.
- Charismatic and influential leadership abilities.
Key Responsibilities:
- Promptly answer incoming calls and determine the nature of the inquiry.
- Accurately transfer calls to the appropriate departments or team members.
- Ensure a seamless and professional call-handling experience for all customers.
- Maintain a calm and courteous demeanor in all interactions.
- Document call details and transfer notes accurately in CRM systems.
- Work closely with various departments to stay informed of transfer protocols.
- Identify urgent or priority calls and escalate them per company guidelines.
- Maintain call efficiency metrics and adhere to quality standards.
- Contribute to a supportive and collaborative team environment.
- Stay driven by performance metrics and call-handling goals, with a focus on continuous improvement.
JD Document Support Specialist
- Individualizing and delivering a compelling pitch that captures the attention and interest of customers.
- Handle calls, provide information to help customers make a buy decision.
- Achieve and exceed targets and performance goals.
- Paying close attention to what customers say to understand their needs and tailor the sales approach accordingly.
- Handle customer objections and provide appropriate solutions.
- Maintain a high level of product knowledge to clearly and persuasively communicate benefits and value propositions over the phone.
- Addressing any issues or concerns prospects may have and providing solutions to overcome objections.
- Use CRM software to track calls, sales, and customer information.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Qualifying leads and determining their suitability and likelihood of conversion.
- Staying motivated and positive despite frequent rejections and setbacks.
- Establishing and maintaining a positive relationship with prospects to foster trust and credibility.
- Understanding one’s own emotions and managing them effectively during sales calls.
- Being able to quickly learn and adjust to new services, or sales techniques.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Comprehensive training on document retrieval processes and relevant regulations.
- The chance to be part of a vital service supporting legal and medical professionals.
Job Type: Full-time
Pay: $21,000.00 - $30,000.00 per month
Ability to commute/relocate:
- 22000 Tijuana, Mexico: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Required)
Work Location: In person
