Informazioni generali
Entità
CACEIS est la filiale d'asset servicing des groupes Crédit Agricole et Santander, dédiée aux sociétés de gestion, compagnies d'assurance, fonds de pension, banques, fonds de private equity et real estate, brokers et grandes entreprises.Présent en Europe, en Amérique du Nord, en Amérique du Sud et en Asie, CACEIS propose une gamme complète de produits et services : exécution, compensation, change, prêt-emprunt de titres, conservation d'actifs, banque dépositaire et administration de fonds, agent de transfert, support à la distribution des fonds, solutions de Middle-Office et services aux émetteurs.
Avec 7 000 collaborateurs et un large portefeuille de clients, CACEIS est un leader européen de l'Asset Servicing et compte parmi les principaux acteurs mondiaux.
En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion et plaçons l'humain au cœur de toutes nos transformations. Tous nos postes sont ouverts aux personnes en situation de handicap.
Riferimento
2025-101764Data di pubblicazione
04/07/2025Descrizione dell'incarico
Funzione aziendale
Tipo di Funzione Crédit Agricole S.A. - Commerciale / Customer Service
Job Title
Business Development Support Manager M/F
Contratto
Tempo indeterminato
Data prevista per l'ingresso
01/10/2025
Posizione da Responsabile
No
Executive / Non executive
Non cadre
Mission del ruolo
Within CACEIS, you will integrate the Sales and Client Excellence Support Business Line (SCES). The business line promotes best practices within sales teams by supporting sales forces through technical training, information gathering and monitoring of clients and prospective clients. It is also in charge of measuring commercial activity, managing the Group’s CRM tool and supervising client satisfaction through the LCS survey process. SCES is also in charge of measuring commercial activity. Finally, it is dedicated to the monitoring of commercial budget, quality management & permanent control, continuous improvement & client satisfaction and projects, SCES works in close collaboration with Coverage and Client Success to manage the commercial pipeline, exchange with Business Engineering on request for proposals won and lost and the organization of commercial entities, as well as Product Management which provides the product matrix and Risks, Compliances and Operations Departments.
By integrating the department you will be in constant contact with:
- The Commercial representatives of the various CACEIS entities and their management
- The team in charge of the products management within CACEIS
- Group (and local) financial steering teams
- Global Markets and Market Solutions teams
- The team in charge of responding to our clients’ RFPs and Due Diligences (Business Engineering)
- The teams in charge of internal and external communication
- IT teams, in particular the IT support team in charge of project management
of the Group CRM
- The Press Watch team of Crédit Agricole S.A.
Supplementary Information
YOUR MISSIONS:
your main tasks will be to:
Economic Intelligence
- Collect and process information relevant to the commercial development of CACEIS
- Conduct market research and specific sales studies
Support to the Sales Division
- Support and monitor the sales strategy and annual sales target plans
- Management of various process improvement projects
- Assist users in their use of the group CRM
CRM Tool (currently Microsoft Dynamics)
- Follow the latest developments in CRM
- Participate in CRM testing and updates
Analysis of Commercial Activity
- Develop and automate reporting
- Analyse sales and sales performance and produce periodic sales reports
- Interact with other support departments (product development, management control, RFPs, Sales Enablement, etc.) to maximise CRM and trade information
- Participate in the roll-out of the sales strategy
- Produce periodic indicators for different departments and General Management
Organisation of Meetings & Committees:
- Organize meetings and various bodies with General Management to monitor commercial activity (from prospecting to customer exit)
Furthermore, in accordance with specific local needs, you will also support Business Engineering and Communication activities.
Sede di lavoro
Area geografica
Europa, Italia, Lombardia, Milano
Sede di lavoro
Palazzo dell'Informazione - Piazza Cavour, 2 20121 Milano
Criteri candidato
Livello minimo richiesto d'istruzione
Laurea magistrale/specialistica (5 anni)
Formazione richiesta
Laurea in Economia
Livello minimo richiesto di esperienza
3-5 anni
Lingue
English and Italian
