TTI, Inc., is in search of our next superstar Customer Service Coordinator for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders based on established activities. This role will directly support our Washington branch. Bilingual in Spanish & English Required.
Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized distributor of passive, connector, electromechanical and discrete components. Just celebrating its 50th anniversary, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!
What our Customer Service Coordinator do:
- Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
- Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
- Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
- Collaborates and develop an effective and efficient remote work communication with the Branch.
- Participate in all required Branch meetings or discussions through live chat, team’s weekly video, or phone calls in case of an emergency.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
- Process order confirmation files by reviewing data.
- Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.
What we look for:
- High school diploma with 6 months’ experience in customer support or similar role or equivalent combination of education and experience required.
- Bilingual English/Spanish proficiency is required with excellent verbal and written communication skills in English & Spanish.
- Ability to use the computer system proficiently.
- Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
- Must have good telephone etiquette and ability to write routine business correspondence.
- Ability to type 40 words per minute.
- Knowledge of all Microsoft Office applications at the beginning level, including Excel.
- Ability to add, subtract, multiply, and divide units of measure.
- Able to compute rate, ratios, and percentages.
What we offer our team members:
- 12 vacation days after the first year.
- 30 days Christmas bonus.
- Major Medical coverage, Employee and dependent coverage are available at no cost.
- Food Vouchers
- Life Insurance coverage is company paid.
- Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
- Great culture and opportunities for growth and advancement.
