The Opportunity:
If you have experience in Live Chat Customer Service Support and are ready to take the next step in your career – let’s talk!
WHAT WE'RE LOOKING FOR:
Education:
High school diploma or GED required, bachelor’s degree a plus.
EXPERIENCE:
2-3 yrs. background on Quotes/Customer Service-related activities preferred.
THOSE NECESSARY TO PERFORM THE JOB COMPETENTLY:
Must be able to communicate in English C1 (Verbal and Written)
- C1: Can understand and express complex ideas spontaneously with some degree of fluency and can properly organize sophisticated text and communicate with substantial detail.
Should be able to handle and operate under pressure.
Excellent work ethic and interpersonal skills.
Excellent analytical skills
Organizational and computer skills with proficiency in MS Word, Excel.
Ability to organize and prioritize work.
Detail oriented.
Unyielding integrity.
Willingness and ability to pick up new technical skills and information quickly -
intellectual curiosity and initiative.
Ability to work independently, as well as part of a team.
Analytical and Critical Thinking
Collaboration & Teamwork
Continual Improvement and Innovation
Customer Focus
Developing People
Driving Results
Adhere to VWR’s policies, procedures, rules and guidelines
Uphold VWR Culture and Values at all times
HOW YOU WILL THRIVE AND CREATE AN IMPACT:
Understand departmental standards and procedures and help to ensure that quality
standards are met.
Create Quotations following Customers instructions.
Perform Pricing by analyzing various aspects of pricing.
Provide Quotations within a strict timeframe.
Perform specific monthly projects as appropriate.
Understand different product lines and quoting strategies.
Interact with different internal departments to ensure requirements are met
Interact with Customers and Vendors over calls to obtain relevant details to
perform Quoting.
Interact live on Click to Chat with Sales team and Customers.
Perform routine maintenance.
Complete assignments on time.
Assist with special projects, as requested.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections, please view the Know Your Rights poster.
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
