The General Services Waiter is an entry-level professional responsible for performing support tasks to ensure a positive dining experience, in coordination with the Corporate Services function. The overall objective is to work as part of a team to engage customers, complete tasks efficiently and accurately, and mitigate potential issues and customer complaints.
Responsibilities:
- Greet and serve customers, provide detailed information on menus, perform front-of-the-house duties and collect the bill
- Provide detailed menu information when asked (e.g. about portions, ingredients or potential food allergies)
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Inform customers about the day’s specials and offer menu recommendations upon request; pp-sell additional products when appropriate
- Take accurate food and drinks orders, using ordering software, order slips or by memorization
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff and check dishes and kitchenware for cleanliness/ presentation prior to serving; ensure compliance with health department regulations and report any problems
- Prepare tables in advance by setting up linens, silverware and glasses; maintaining a tidy dining area
- Deliver check and collect payment
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 1 year of relevant experience required
- Food safety training preferred
- Proven work experience as a Waiter/ Waitress
- Money-handling experience
- Basic math skills
- Effective communication skills
- Client service focus
- Ability to work various shifts
Education:
- High School diploma or equivalent
------------------------------------------------------
Job Family Group:
Corporate Services------------------------------------------------------
Job Family:
General Services------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
