Asistente de Retail / Retail Assistant (Seasonal)

DESCRIPTION

Job Description:

The Member Services & Golf Shop Assistant is a highly skilled individual focused on delivering a high-level and detail-oriented experience to members and guests. This position reports directly to the Director of Golf and/or the Head Golf Professional, working closely with them.

Responsibilities:

• Provide personalized service to members and guests, including warm welcomes and cordial farewells.
• Manage and coordinate tee time, food & beverage, and activity reservations using the Club Essentials system.
• Support retail operations: organizing, cleaning, inventory control, reporting, and merchandise receiving.
• Monitor and manage play, including guest check-ins and fee collection.
• Maintain clear communication with Security, Caddies, F&B staff, and Golf Professionals to ensure a seamless member experience.
• Carry out administrative tasks such as purchase orders, payment tracking, and vendor communication.
• Rotate and maintain merchandise displays, ensuring visual standards and product availability.
• Deliver a high-quality experience by anticipating needs and addressing issues proactively.
• Support the F&B and valet teams during high-demand periods.
• Participate in ongoing training on customer service and product knowledge.
• Uphold professional appearance, uniform standards, and conduct at all times.
• Work weekends, holidays, and extended hours as required.

Requirements:

• High school diploma (minimum required)
• Administrative experience
• Experience with reservations (preferably in hospitality, golf, or a similar industry)
• Excellent verbal and written communication skills
• High-level customer service skills
• Strong time management and attention to detail
• Critical thinking and problem-solving abilities
• Ability to work both independently and as part of a team
• Basic knowledge of POS systems (preferred: Club Essentials)
• Availability to work weekends, holidays, and flexible shifts
• Flexibility to perform various tasks, from customer service to operational/logistical support