Job Information
Department Name
INFORMATION TECHNOLOGY
Job Type
Full time
Industry
Technology
Service Now Ticket
INC1323583
Modality
On Site
Work Experience
1-3 years
Assigned Recruiter Contact
fernando.bravo.garcia@confie.com
Date Opened
08/20/2025
City
Tijuana
State/Province
Baja California
Country
Mexico
Zip/Postal Code
22010
Job Description
As the Telecom Tech, you will be responsible for phone system administration by supporting and implementing new routing configurations and general system maintenance for our Tijuana Shared Service Site.
Responsibilities and functions
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Primary management of Telecom tickets
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User creation, deletion, and configuration for phone system
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System phone creation
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Phone extension configuration
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Voicemail configuration
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Creating and updating call routing documents
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Maintaining telecom inventory documents
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Creating and maintaining call reports
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Configuring users on Calabrio (call recording system)
- Troubleshooting system issues, such as:
Call quality issues
Failed inbound and outbound calls
Failed user login to the phone system
Audio issues
Faxing issues
Requirements
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University/College Degree
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Advanced English Level
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Basic knowledge of Cisco Unified (Desirable)
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Knowledge of ServiceNow or any other ticket-handling system
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1+ years of experience in Helpdesk or Telecom
- Proficiency in Microsoft Office applications: Word, Excel, PowerPoint
Benefits
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Competitive weekly salary
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Excellent location (Zona Río, Tijuana)
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Legal benefits
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Christmas bonus
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Savings fund
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Profit sharing (PTU)
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Vacation days
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Vacation premium
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Extra paid days off
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Private medical insurance and preventative care
- Friendly work environment