Team Leader, Recruitment Administration

About Us

Millions look to us to progress their careers. We look to you.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

The Role

Hybrid in our AMS office in Monterrey. Fluent in English & Spanish required.

Our role will give you a chance to build and maintain strong working relationships between all parties including Recruiters, Hiring Managers, and other stakeholders. Ready for a challenge? We would like to talk with you!

As a Team Leader you will provide line management and leadership for a team of up to 15 administrators, including role support and pastoral support to ensure they are meeting their relevant targets, KPIs and quality thresholds to drive value for the client and for AMS. They will deliver excellent administration services to the client in line with agreed service levels, acting as the custodian of quality and candidate and client experience.

Key Accountabilities

What you’ll be doing

• Supporting administrators to ensure they are meeting relevant targets/SLAs, including acting as a point of escalation for challenges raised during the process
• Providing oversight of administration service managed by the team as guardians of quality and experience
• Mentoring administrators to deliver administration services and drive strong internal and external partnerships
• Providing pastoral care maintaining team morale and wellbeing, working in an inclusive environment
• Responsibility for induction, objective setting, performance management, development and succession planning for the team
• Maintaining regular communication with team members, including conducting regular 1:1s and virtual team collaboration sessions
• Acting as an escalation point between administrators and Managers
• Ensuring the administration service is delivered in line with contractual obligations and client service level agreements
• Reviewing demand forecasts, ensuring team is on target and capacity is managed
• Ensuring compliance across the team through adherence to ISO processes; identifying and raising any risks
• Lead continuous improvement of existing services and support with new wins, scope expansion and transformation
• Create strong partnerships with all internal and external stakeholders, attending regular calls, to build understanding of process and satisfaction in the service

Skills & Experience

You’ll need to demonstrate:

• Fluent in English & Spanish required.
• Demonstrable ability to lead a team to deliver operational excellence
• Must have onboarding and candidate care experience
• Excellent English and Spanish business communication skills, written and oral
• Working knowledge of Microsoft packages; Outlook, Word, Excel.

Other

Why AMS?

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies

• Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!